NexGen HVAC & Plumbing

Positive: Technicians are generally friendly, professional, and thorough. Some customers were happy with the service provided, including water heater flushing, repairs, and explanations of issues. Some technicians were praised for their honesty and helpfulness.
Negative: Some customers experienced high pricing, potential overcharging, and questionable sales tactics (e.g., exaggerating problems). Poor communication and unresponsiveness from customer service and management were also reported. One customer reported a violation of their tenant/landlord agreement.
Mixed: Some customers experienced delays in scheduling.

Review Summary