J. Muro Plumbing & Heating Ltd
Review Summary
- Mixed Reviews: Some customers report positive experiences with friendly, efficient service, including quick repairs, clean work areas, and helpful explanations.
- Negative Experiences: Some customers report issues with lack of progress on a job, leaving a mess, and being charged for incomplete work. Poor responsiveness to warranty claims and refusal to discount for unfinished work were also noted.
- Service Quality Varies: Some customers experienced competent and professional service, while others encountered technicians unable to complete the job or resolve the issue.
- Customer Service Concerns: Some customers report poor customer service, including a lack of empathy from the owner and unreturned calls.
- Positive Aspects: Customers appreciate the company's responsiveness, friendliness, and ability to handle various plumbing tasks.
- Areas for Improvement: The company needs to improve its ability to handle complex jobs, ensure technicians are properly equipped, and improve customer service, especially regarding warranty claims and billing disputes.
Reviews
View All on Google4.2
(32 reviews)
Kathy Luu
Two employees worked on one pipe for hours and left with no progress but big messes everywhere for us to clean and a clogged pipe still unreached because they couldn’t get their snake to pass 2ft down the pipe. One came first and tried all he knew but without luck so he called the second person also was no use. They were the first company to have shown up for the job and shouldn’t have taken up the task when they know they’re not equipped for difficult job as this. After they finally decided to quit, they suggested us to hire a company with a camera down there because the pipe is broken. Luckily I was referred to Reasonable Rooter, they came all the way from St. Catharines and finished the job in 30mins. They promised not to charge if they were unable to fix it so there’s no risk for us. They even wiped clean of the mess they’ve made afterwards. I was absolutely shocked to have received a bill of $558 for nothing other than more messes to clean. I asked for discount because the job wasnt done but the owner refused. Owner didn’t care at all, just wanted to get paid. So unethical. I had witnesses thorough all these ordeal. Would never go back or recommend to anyone. I hope by posting this will save some of you time and money.
Simranjeet Kaur
I just wanted to shout out the J Muro’s plumbers – they were spot on! Showed up on time, super pro, and really friendly. They sorted everything out like champs. Definitely recommend their service to anyone needing plumbing help. Big thanks for a top-notch job! (I’m sorry I didn’t ask for their names, but THANK YOU)
Chris