Harry Clark Plumbing and Heating Inc

I wish it was possible to leave 0 stars but alas it is not. I called Harry Clark Plumbing to help with a clogged kitchen sink 2 weeks ago. I took a day off of work to meet them & at 1st the plumber thought my sink just needed snaking & some new piping under the sink. The plumber did not have all the tools he needed & came & went a few times. After several hours he had reconnected everything & after my clogged sink was a leaking sink in 2 places. The drain & the garbage disposal. So much leaking that buckets were needed to catch all the water. He then determined I needed a complete repiping of my sink & that his boss would need to come out to give an estimate thus leaving me with the leaking sink over the weekend. I called later that day & the boss was not in. I waited most of the day the following Monday. Heard nothing from said boss so called & left another message & the receptionist assured me I would be called back w/in a half hour. No call. Decided to give them 1 more day. Still nothing. I contacted another plumber who will be meeting me tomorrow whom I received as a referral from a friend. All said Harry Clark has never called me back. Left me with garbage and in worse shape than I started and charged me close to $400 for that. I see a lot of reviews re heating & air so maybe that is what they are good at. I will never call them for anything again. If it's help with plumbing that you need I strongly suggest you go elsewhere.

Too bad I can't give six stars...they are that good. On Mon AM the Harry Clark dispatcher called me in response to my Saturday plea for help via their website. It was a weekend then; so they were closed. But they contacted me first thing that Mon. At 1215 that same Monday, a Harry Clark rep knocked on my door and went off to find out why my hot water heater was no longer heating my water. Took him, maybe, five minutes to find that the computer that controls the heater was malfunctioning ...sending all sorts of error data. The heater needed replacing. I opted to replace it with the same type I already had, but upgraded. I also opted to replace the 24/7 recycle pump with one that would be on only from 7AM to 9PM. That reduced the amount of gas burned during the low usage hours. About two hours later, four Harry Clark trucks and a team of plumbers were removing the old heater and installing the new one and its recycle pump. In about four hours the new hot water heater and pump were up and running. In sum, from when I got the first call that AM until the Harry Clark crew packed up and left me with a heater replacement was about eight hours. In addition to being extraordinarily fast and efficient, they were always communicating with me. Kevin, the job foreman, constantly kept me apprised of what they were doing and what came next. These guys are good...highly recommend them. NOTE: they don't do weekends; so they're not good for emergency repairs over the weekends.

Don Marshall came to evaluate a necessary repair for our furnace within a few days of my call to the Harry Clark office. He recommended replacing some of our old furnace duct instead of simply taping the duct joints as another company had recommended. His price was similar to the less extensive bid & included new installation. We accepted his bid & the work was scheduled shortly afterward. Two guys finished the replacement in a day & left the area very clean. We noticed better heating immediately. We were very impressed with all of our interactions with this company & will use them for all of our future heating & cooling upgrades. A excellent experience!

Harry Clark did a major install in my 1928 house in Oakland, which had no existing central heating and so required not only a new electric heat pump unit on the roof and an air handler and humidifier in the basement but new ducting to and registers in nearly every room. Their work was excellent and the price reasonable and they were resourceful in overcoming hurdles presented by the building and responsive to any troubleshooting needed during and afterward. I highly recommend them.

So far this year, Harry Clark installed a new HVAC system for us as our old one was really old. They were great - on time, clean and efficient. Improved the arrangement to even the air distribution to make it work better for our house. They also came immediately when our water heater died just now to replace it. Another great job! We have used them for many years and have always been pleased with the people, the service and the reliable installations.

Worked with Harry Clark Plumbing and Heating for many, many years. They have always provided excellent service. Their willingness to work with tight real estate schedules has been extremely helpful. Their inspectors are knowledgeable, are willing to explain their findings in details, and issue required reports in a timely manner (thank you Jason and crew). The office staff, especially Daniele, will always go the extra mile and return calls promptly. Their prices are very fair for the excellent work they perform. I can highly recommend them.

Harry Clark was very professional and on time. The moment the technician, Ronnie, arrived I knew my heater problem was going to get taken care of. He explained everything he was doing as he did it. He worked very efficiently too and got done quickly! It's always a concern that people might work slow on purpose to get paid more, but he came in and did everything so fast! I would highly recommend this company! Even the call center was a pleasure. They were very friendly and reassuring that they could handle the job. It put my mind at ease that I would have heat very soon, especially since I have two small children! I will definitely be calling them again if I ever need help again.

I am a General Contractor in the East Bay and I have worked with Harry Clark Plumbing and Heating, Inc. for over 15 years now and I always work with them for all my HVAC needs on projects. I highly recommend them for HVAC and plumbing as they are wonderful to work with, professional, communicative, and they always come in on budget.