Harry Clark Plumbing and Heating Inc

I wish it was possible to leave 0 stars but alas it is not. I called Harry Clark Plumbing to help with a clogged kitchen sink 2 weeks ago. I took a day off of work to meet them & at 1st the plumber thought my sink just needed snaking & some new piping under the sink. The plumber did not have all the tools he needed & came & went a few times. After several hours he had reconnected everything & after my clogged sink was a leaking sink in 2 places. The drain & the garbage disposal. So much leaking that buckets were needed to catch all the water. He then determined I needed a complete repiping of my sink & that his boss would need to come out to give an estimate thus leaving me with the leaking sink over the weekend. I called later that day & the boss was not in. I waited most of the day the following Monday. Heard nothing from said boss so called & left another message & the receptionist assured me I would be called back w/in a half hour. No call. Decided to give them 1 more day. Still nothing. I contacted another plumber who will be meeting me tomorrow whom I received as a referral from a friend. All said Harry Clark has never called me back. Left me with garbage and in worse shape than I started and charged me close to $400 for that. I see a lot of reviews re heating & air so maybe that is what they are good at. I will never call them for anything again. If it's help with plumbing that you need I strongly suggest you go elsewhere.

Too bad I can't give six stars...they are that good. On Mon AM the Harry Clark dispatcher called me in response to my Saturday plea for help via their website. It was a weekend then; so they were closed. But they contacted me first thing that Mon. At 1215 that same Monday, a Harry Clark rep knocked on my door and went off to find out why my hot water heater was no longer heating my water. Took him, maybe, five minutes to find that the computer that controls the heater was malfunctioning ...sending all sorts of error data. The heater needed replacing. I opted to replace it with the same type I already had, but upgraded. I also opted to replace the 24/7 recycle pump with one that would be on only from 7AM to 9PM. That reduced the amount of gas burned during the low usage hours. About two hours later, four Harry Clark trucks and a team of plumbers were removing the old heater and installing the new one and its recycle pump. In about four hours the new hot water heater and pump were up and running. In sum, from when I got the first call that AM until the Harry Clark crew packed up and left me with a heater replacement was about eight hours. In addition to being extraordinarily fast and efficient, they were always communicating with me. Kevin, the job foreman, constantly kept me apprised of what they were doing and what came next. These guys are good...highly recommend them. NOTE: they don't do weekends; so they're not good for emergency repairs over the weekends.

Don Marshall came to evaluate a necessary repair for our furnace within a few days of my call to the Harry Clark office. He recommended replacing some of our old furnace duct instead of simply taping the duct joints as another company had recommended. His price was similar to the less extensive bid & included new installation. We accepted his bid & the work was scheduled shortly afterward. Two guys finished the replacement in a day & left the area very clean. We noticed better heating immediately. We were very impressed with all of our interactions with this company & will use them for all of our future heating & cooling upgrades. A excellent experience!