Donlon Plumbing Inc.

My company, Units Ventura has had many plumbing issues. Everytime a plumber came out they did not fix the core issue. Got a BNI referral to Donlon. The first person came out and did not fix the problem. I had to call at 4 pm on a Friday and this is where Donlon exceeded my expectations. They sent a senior technician out. He diagnosed the problem. He did the best he could do them he contacted another contractor who came out on a Saturday and at normal rates he fixed the problem. He educated me on how to avoid future problems and was super professional. That’s amazing customer service and support. Will never use another company. Thx to Brian at Ready restoration for the referral.

If zero stars were an option, Donlon plumbing would be receiving that. I used Donlon plumbing for a small job in June 2022 to tighten up tub faucets and re-caulk/seal a bathtub. I felt that they did a good job there and were reasonable, so when I needed my under-sink reverse osmosis system replumbed (previous homeowners had it connected incorrectly) in October 2022, I figured I would give them a call. By this time I had already gotten other free, in-person estimates from other local plumbers, but I wanted to see what Donlon Plumbing would quote. After sending photos to and corresponding with the owner, Peter, via email, he quoted a price for the job. Because of my past experience, I decided to go with Donlon plumbing. Throughout this time, there was NEVER a mention of a service call charge. I scheduled a time for a plumber to come out, and the plumber arrived. The plumber spent an hour scratching his head and looking at the existing setup. I provided the original manual which had the tubing setup diagram, as well as shared the manufacturer's setup video, but to no avail. The plumber they sent claimed that a tubing part was missing and that he could not obtain it, but was willing to "go with his gut" and connect it anyway? I told him I was not going to authorize him to do that if he could not get the correct parts and do the repair properly, because I did not want to risk water damage or damage to the system. After he packed up, he tried collecting $95 for doing no work. I told him I was disputing that, and he still told me he had to collect $55 for the "service call." All he did was look at the system and tell me it was connected improperly - something I already knew and told him when he first arrived! I called the office line and spoke to the owner, Peter, on the phone and told him what the situation was. He told me that he "still had to pay to send a plumber out there." I told him that other plumbers had given me free in-person estimates, but he would not budge an inch. I gave him every opportunity to make things right and waive this bogus "service call" fee, (mind you, a fee that was NEVER disclosed upfront) since they had left me no better off than the day before, but they refused. The plumber would not leave until I paid, which made me feel very uncomfortable in my own home as well. I only wish I had paid by credit card instead of check so that I could have reversed the charges. Instead, I wanted to share my story to warn anyone even considering hiring Donlon Plumbing to stay very far away. I have now paid $55 to Donlon Plumbing and received nothing for it but an hour of MY time wasted. Donlon Plumbing might seem appealing because they have a large team of plumbers, but if you have a choice and are in a non-emergent situation, do yourself a favor and go with a smaller local plumber that will actually take the time to diagnose your problems and that knows how to actually fix them without charging you a bogus "service call" fee. If you enjoy spending your hard-earned money so that an unqualified plumber can ride around in their truck and then meditate under your sink for an hour before not performing any services, then by all means... Donlon could have made things right and not lost a customer, but chose $55 over doing the right thing. Penny-wise, pound-foolish. Never again.

We had a leak in our service line. Rocky can first thing in the morning and got to work. He was very knowledgeable and completed the repair. He was great. We are very happy with his work and highly recommend Donlon Plumbing.

We recently remodeled our kitchen. Peter Donlon and his team were there for us every step of the way during the demolition process and the final stages of installing our new plumbing fixtures. Five stars to his entire team!

Donlon Plumbing is awesome! I had issues with my water heater and it was spilling and flooding my garage. They were super reliable and immensely accommodating to my busy schedule and made appointments possible. The plumber they sent was great as well, he was nice and hard working. I highly recommend!