New Design Plumbing
Review Summary
- Positive: Praised for competence, politeness, reasonable pricing, and going above and beyond. Recommended for timely service, good communication, and reasonable cost. Juan and his team are reliable, efficient, knowledgeable, and honest. Honest, reliable plumbers with tons of experience.
- Mixed: One customer found the labor charges excessive ($211/hour) despite satisfactory work.
- Negative: One customer experienced repeated unresponsiveness despite being a long-time client. Another received obscene texts and would not recommend the company.
- Other: Recommended by other professionals.

Reviews
View All on Google3.5
(8 reviews)
Stephen
I wanted to compliment Ivan and his assistant. They went far beyond what I expected and repaired my water heater and sealed a vent leak. They are polite and competent. I have used this company many times for different plumbing jobs and they have been reasonable on their pricing.
Michael Wratten
I was recommended this company by someone who had a great experience. So I gave them a try. What I had done was basic plumber stuff nothing fancy. Install some new faucets where there were existing ones, turned on the water heater and replaced a couple pipes near the outdoor hose. The work was good, I was charged $135.90 for the material. No issue there. But the labor was insane. They charge like a law firm would, like main attorney and junior attorney. So they charged for Technician and then separate hourly charge for helper. The labor I was charged worked out to $425.25 and when the rates were averaged out for the 2.25 hours work, it came out to $211 an hour. To me that is insane. So, yes they can do the job, but they are very expensive. Will not use again, and to the business. I will pay your bill and no need to contact me to talk about this. I have no desire to talk.
Janie Haddad Tompkins
These guys were recommended by another professional in the business when we had our hot water heater stop working. They arrived on the same day and worked in the cold and rain to assess the problem. Thankfully the heater is still under warranty, and they are helping us get the new unit under the claim. Would definitely recommend this business to anyone who needs plumbing repair or help.
Charles Kelly
Was recommended this company by another plumber who does not work with tankless water heaters. I am a landlord/owner and knew most probably that the 16 year old tankless would have to be replace when it started acting up a second time in a year. New Design had an employee out the next afternoon and after an inspection i decided to replace. i was assured that the job could be completed before the end of the next day (Friday) and it was. Besides the timeliness of the work, communication was exceptional- information on what and when. Workers intelligent and pleasant and when thinking back to some of the estimates that i have fielded in the past, a very reasonable cost. Thank you N D P. Hire these guys.
Edward Heupler