Emergency Plumbing & Rooter
Review Summary
- Positive: Praised for professional, on-time service, knowledgeable and courteous technicians (Christopher, Carsten), and quality work (faucet replacement, cast iron pipe repair). Some customers plan to use them for future services.
- Negative: Accused of dishonesty, upselling unnecessary repairs, providing inaccurate information to insurance companies, and poor customer service. Specific complaints include inflated water pressure readings, refusal to re-install a toilet, and adding unauthorized charges to warranty claims.
Reviews
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(215 reviews)
D. Mims
It is very difficult to find a plumber or service you can trust. I am so glad I found Emergency Plumbing and Rooter. They offer professional on time service that I could count on. Their service technician Christopher was outstanding. He was on time, polite, insightful, and immediately understood the necessary job. I truly appreciate this company and the services they offer. I added them to my contacts and will use them for all future plumbing services.
A J 2003
March 7, 2025
Do not use this company. They told my insurance company my water pressure was 120psi but it's only 90 psi. This causes my claim to be denied.They wanted me to pay thousand dollars to replace the water pressure regulator.I bought a pressure gauge from home depot to find out what it really is. If you love giving free money, give them a call.
Precious Noflin
Awful company. Home warranty sent them out for a toilet leak. Said they wouldn't do any work until wall behind toilet was replaced. Had to take the toilet off to take out the wall. Kept giving me the run around and now says they don't put toilets back on when they're the reason it was taken off. Absolutely ridiculous.
Kathee Miller