Rooter Hero Plumbing & Air of Santa Rosa
Review Summary
- Positive: Technicians (Francisco, Brandon, Jessie, Kyle Price, Carlos, Kent, Jacob Sutton) consistently praised for professionalism, knowledge, skill, friendliness, and tidiness.
- Positive: Quick response times, same-day appointments, and efficient problem-solving are highlighted.
- Positive: Good customer service and reasonable pricing are mentioned.
- Negative: Company representatives handling the business end are criticized for being unhelpful and not local.
Reviews
View All on Google4.9
(315 reviews)
Kathy B
Francisco, the job foreman, and his crew were excellent! They deserve 5 stars!! However the company representatives, who handle the business end are not great. They are not local and not helpful! They would talk over me and would not listen to my concerns. The job was completed as quickly as possible. Francisco was knowledgeable and answered all my concerns. He did an excellent job!!
Angela Guerrero
Brandon & Jessie did a wonderful job today. They were professional and explained everything clearly. They were also tidy & friendly too. I will definitely use them in the future.
Kevin Bartosiewicz
I was glad to get a same day appointment. Branden and Jesse called when they were on the way, showed up on time, explained the process and got the job done right. They literally saved my weekend! On a scale of 1-10, my youngest son gives Branden and Jesse a score of 100.
Dusoh Sroles
Awesome plumbing company! Great customer service and skilled, knowledgeable, experienced, trained technicians. My technician, Kyle Price, went way and beyond and was able to fix my plumbing issues immediately. Definitely, my new guys to call for plumbing issues. Thank you!
Don Jennings