Premier Rooter and Plumbing
Review Summary
Premier Rooter and Plumbing receives overwhelmingly positive reviews. Customers consistently praise their:
- Excellent service: Friendly, professional, knowledgeable, and patient staff.
- Efficiency and responsiveness: Quick scheduling, on-time arrivals, and fast problem resolution.
- Quality of work: Thorough explanations, detailed estimates, and high-quality workmanship.
- Fair pricing: Often lower than competitors' quotes.
- Cleanliness: Leaving the work site clean and tidy.
- Communication: Clear and detailed communication throughout the process.
- Trustworthiness: Building trust with customers through their actions.
Reviews
View All on Google4.9
(451 reviews)
Rita Ellefson
December 20, 2024
I cannot say enough good things about the amazing large re-pipe and linear piping job completed at my home by the exceptional work of Premier Rooter and Plumbing. Their whole team was outstanding on every level, they excelled, and went above and beyond all expectations. My sincere appreciation to Adrian, Konstantin, Francisco, Nathaniel and Eddy for their great work, excellent customer service, professionalism, knowledge, respect, and genuine care towards my home. They did an excellent job from start to finish. I can honestly say I have never worked with a company like this! They were on time everyday, worked hard, explained everything in detail, and always answered all my questions. They were polite, completely trustworthy, neat and very diligent in their work ethics. I am so thankful I choose them to do this job, which included jackhammering my cement slab in my living room to get to the tree root in my pipes. I am 100% happy and grateful for all that they did. It honestly was a pleasure to work with all of them, they truly are good people that I highly recommend. Their pricing was also way below what other companies had quoted. Thank you Premier Rooting Service for such a great job!
Andrew M
November 13, 2024
This group did an amazing job. I had 76 year old failing cast iron waste pipes and they replace all of of them in just 2 days. Price was fair, everyone was easy to talk to and very personable. Every step of the process was communicated well and all of my questions answered. I will definitely be calling Nathaniel and team for any of my future plumbing needs.
Melissa Sammons
Premier Rooter and Plumbing just replaced our 17 year old water heater. The experience with Premier Rooter and Plumbing was exceptional from beginning to end. When I first made the call to their office, the person I spoke to was friendly, informative and patient. They answered questions I had before I even asked them and had someone out to inspect that same day. I received a courtesy call from the technician letting me know they were 30 minutes out which was much appreciated and something you rarely get anymore. The technician, Adrian, was really personable, knowledgeable and provided great detail and explanations for what would be needed. Adrian even helped provide some insight and took an extra moment to look at something for another potential issue unrelated to the water heater. They were able to get the parts needed and an appointment for install the very next day. The installers actually ended up arriving earlier than the expected window which was great. The installers, Nathaniel and Konstantin, were also very nice, patient with my questions and had the project completed within 2 hours. Later that evening when I was going to pull hot water for the first time, it wasn’t getting hot. I made a call to Premier and within 20 or so minutes, even thought it was 8-8:30 in the evening, had two technicians, Adrian and Konstantin, out to take a look and it just ended up being that the pilot light had somehow gone out. I was completely impressed from beginning to end with Premier Rooter and Plumbing. The level of service, professionalism and unity of this company was incredible. I will not hesitate a moment to give them a call the next time we have a plumbing issue or concern. Thank you so much!
Jake Fazio
100% recommend Premier Plumbing. Home sewer line was back up. I called, they answered immediately and had someone out with in the hour. Adrian our service tech was incredibly knowledgeable, kind and patient. The issue was resolved within 2 hours. Very happy and will call again if needed. Thanks
Anthony Jackson
I had an excellent experience with Premier Rooter and Plumbing! From the moment I called, their team was responsive, professional, and efficient. They scheduled me quickly, arrived on time, and got straight to work -- all on a Sunday night!! The plumber was knowledgeable and took the time to explain everything clearly, ensuring I understood the issue and the solution.
William Alex
I was surprised on how quick the response time was. I contacted them at 10am, they were there by 12PM on a Sunday too. The associate how came out was knowledgeable and friendly. He offered advice for any other issues that I might have and answered all of my questions. He was awesome.
Laurencio Rico
March 16, 2024
"We encountered an unfortunate plumbing issue caused by defective ABS, leading to a significant flood in our crawl space. Upon receiving a high quote from a renowned plumbing company that only addressed part of the problem, we felt overwhelmed. Fortunately, a friend recommended that we contact Premier Plumbing. Their team promptly assessed the situation, provided a detailed estimate that was half the cost of the first company, and committed to handling both the plumbing and cleanup. The technicians were professional, informative, and completed the job efficiently. The site was left spotless, and we were thoroughly briefed on the work done. Additionally, they provided before and after pictures in case home insurance required them. Premier Plumbing transformed a homeowner's nightmare into a positive experience, exceeding the quality of the original plumbing installation. We wholeheartedly recommend Premier Plumbing for all plumbing needs." Thank you Premier Plumbing…
Alex Clemens
Alphonso and Adrian came by my place to attack a job that had been left unfinished by another vendor. With clear communication, excellent analysis and quick work, they got things back up and running. Great guys, top marks. Bravo.