The Rooter Guys Sewer, Plumbing & Drain

📍 1800 Diesel Dr STE 10, Sacramento, CA 95838 📞 (916) 474-9898 🌐 Website

Closed ⋅ Opens 6 AM Fri

Plumber

Review Summary

The Rooter Guys receive mixed reviews. Positive feedback highlights their honesty, reliability, fair pricing, promptness, and quality of work. Some customers praise their responsiveness and family-like service. However, negative reviews cite instances of overcharging, poor workmanship (incorrect installations, unresolved leaks), and failure to respond to complaints or comply with regulatory decisions.

The Rooter Guys Sewer, Plumbing & Drain thumbnail

Reviews

View All on Google

Jessy S. came to my house and diagnosed the problem in 10 mins. He was very honest and took care of the leaks. I would definitely hire them again, and recommend that you do as well.

Marc and Ryan do awesome work. They installed a tankless, new gas line, and everything necessary. It looks and works perfect. If you need a quality plumber that has great integrity, fair pricing, and treats you like family. Give Marc & the Rooter guys a call. They actually answer the phone or give you a call back. 👍

Thank you once again Rooter Guys! I have used these guys 3 times now and will never go anywhere else! Ryan even called me a 1/2 hour before my appointment to let me know he is on his way, and on time! Honest, reliable and a fair price! As long as your in business Rooter Guys...you have my business!

The Router Guys plumbing charged $1800 for a 3-hour job. When we protested, they claimed that $2000 was their flat rate and $1800 was a discount. My daughter was alone and without water. They took advantage of the situation. To add insult to injury, they even installed the new valve incorrectly.

I had my kitchen faucet replaced and then found a leak immediately after the tech left. The tech came back twice but failed to fix the leak or respond to my 10 or so voicemail messages, so I filed a complaint with the CSLB, which takes forever to resolve. The faucet was replaced near the end of January 2017, and The Rooter Guys never responded to the CLSB's judgement to pay me. Now I'm in the process of filing a claim with their bond company and trudging through that lengthy process. This has been very frustrating and I think the CSLB process is not very effective at getting contractors to do good work. If you look up The Rooter Guys on the CSLB's website, it looks like they are in compliance. If they are, then it is acceptable for contractors to do lousy work, not fix mistakes, not pay restitution, and just completely ignore the whole process. The CSLB allows this to happen, and then gives them a clean record on the CSLB's website. Not sure who is worse, The Rooter Guys or the CSLB!

These guys are great. Showed up on time - even have weekend appointments! Did what they agreed to do and were a pleasure to deal with. I will call them the next time I have a plumbing problem.

Dan Cameron