Drain Patrol
Review Summary
Drain Patrol receives mixed reviews. Positive feedback highlights responsiveness, friendly and professional service, fair pricing, and technicians like Ricky and Josh who provide quality work and good communication. Sarah in the office is frequently praised for her excellent customer service. However, negative reviews cite unprofessionalism, poor communication, unreliability, and issues with technicians' experience. Some customers report being cancelled on or experiencing significant delays with no communication. The negative reviews also mention a lack of empathy and unsatisfactory resolution of issues.
Reviews
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(26 reviews)
Rob McQuade
I've been working with Drain Patrol for 6+ years. As a property manager, I really appreciate how responsive Sarah and the whole Drain Patrol team is (whether I'm calling or emailing them). There are a few particular technicians like Ricky that I know I can always count on and ask for by name. My residents appreciate the great direct communication they get, and I know that once it gets handed off to Drain Patrol I'm not going to have to worry about it. I understand that sometimes things don't go quite as planned. Of the dozens of times I've had Drain Patrol out, there have been a handful when a newer technician was dispatched to take care of an issue and they didn't have the experience necessary. When that has happened, I've reached out and Sarah has gotten things taken care of as quickly as possible. I'm very blunt in my feedback when there's an issue and Sarah takes that feedback without making excuses which is why I continue to work with the team. Nobody at Drain Patrol asked me to post this review, I just figured it was time since they've been taking care of my plumbing needs for so long.
Nathan Travassos