Rooter Hero Plumbing & Air of San Diego
Review Summary
- Positive: Customers consistently praise the technicians' professionalism, knowledge, courtesy, and promptness. Specific technicians mentioned include Eric, Jason, and Dennis. Adam, the manager, also receives positive feedback for his attentiveness and responsiveness. The company is commended for its customer service, empathy, and ability to explain options clearly. Some customers appreciate the availability, even on weekends, and competitive pricing.
- Negative: One customer reports a failure to provide a paid-for video drain cleaning and a lack of follow-through, leading to a dispute and a negative review.
- Services: Positive experiences include drain cleaning, unclogging lines, providing estimates, and camera inspections.
Reviews
View All on Google4.8
(922 reviews)
Ramiro Rodriguez
September 29, 2024
Eric did a fantastic job overseeing the big project at my house. He was very attentive even though he was always busy and knee deep in the middle of working, he never hesitated to step away and answer any question my wife or I had. He addresses every concern immediately and displayed excellent customer service skills and understanding. He not only excelled in customer service, but was equally skilled in his craft. The manager, Adam, was a pleasure to work with. He also was attentive and responsive if I ever reached out with a question or concern. This project took over a week and was quite invasive to our property The team at Rooter Hero made dealing with the incident bearable because of their empathy, customer service, and technical skill. Thank you.
Debra Hubbell