Malcolm Plumbing & Mechanical - San Francisco, California

Mixed Reviews: Experiences vary widely, with both positive and negative feedback.
Positive Aspects: Punctuality, knowledge, efficiency, professionalism, cleanliness, and good communication. Some technicians are praised for their expertise and attention to detail.
Negative Aspects: Overcharging, unprofessional behavior (e.g., inappropriate comments, inflated labor time), poor customer service when addressing complaints, and questionable repair quality.
Specific Issues: One customer was overcharged for a simple repair, while another was charged extra for a holiday (Good Friday).
Service Quality: Some customers report high-quality service and satisfaction, while others experienced issues with repairs and billing.
Recommendation: Some reviewers recommend the company, while others suggest caution and obtaining quotes beforehand.

Review Summary