ARS/Rescue Rooter
Review Summary
ARS/Rescue Rooter receives mixed reviews. Positive feedback highlights:
- Excellent service: Fast response times, punctual, and efficient work.
- Skilled technicians: Technicians like Jerry, Enzo, Mario, Edgar, and Juan are praised for their expertise, helpfulness, and problem-solving skills.
- Thorough work: Installations are done well, with attention to detail, including cleanup and explaining equipment.
- Good communication: Clear explanations of processes and options.
Negative feedback highlights:
- High prices: Some customers find the pricing to be expensive, particularly for services like snaking, cleanout, and pipe replacement.
- Lack of upfront estimates: Refusal to provide estimates over the phone and high labor costs.
- Inconsistent experiences: One customer reported terrible service and high labor costs.
Reviews
View All on Google4.7
(485 reviews)
Divya P
We got exceptional service from ARS. Jerry and his team were fabulous, they replaced our sewer, the entire process was seamless and efficient, they responded fast and always showed up on time! The price was fair as well. Highly recommend ARS!
Leslie Mains
Customer service was prompt and amazing! Enzo, the plumber, was super skilled, helpful in exploring various options and cleared our drain with low impact on house.
Humphery
I recently had our kitchen clog issue resolved and really appreciate Mario's professional help. Although the price was a bit more expensive at $350, it was worth it. We had previously tried other plumbers who used a snake to clear the clog but failed, suggesting that we might need the more expensive hydro jetting service (but they are very nice and patient too). We called ARS to get the hydro jetting service, and Mario came to evaluate the situation. He thought he could clear the clog with a snake instead of hydro jetting. I was skeptical but agreed since they wouldn't charge us if they couldn't fix the issue. Unexpectedly, Mario was able to clear the clog with the snake. Mario also took the time to teach us how to regularly keep the sink clean by flushing the grease away and other maintenance tips. I really appreciate his work.
Ralf Pieper
March 24, 2019