Rooter Solutions Plumbers

Positive: Some customers reported positive experiences with professional, friendly, and efficient service, including quick response times and clear explanations of issues and options. Some technicians, like Arturo, Jason, Shane, Miguel Campos, Jose Rios, and Sean Salinas, were specifically praised.
Negative: Several customers reported issues with:
- Overcharging and questionable practices: Unnecessary work, inflated quotes, and refusal to provide cost breakdowns. One customer felt misled by flat-rate pricing.
- Poor communication and follow-up: Failure to return calls or emails, and missed appointments.
- Inconsistent quality: Excellent plumbing work but poor drywall repair.
- Ineffective solutions: Failing to fix the initial problem (e.g., odor).
- Questionable diagnostic and repair methods: One customer felt the toilet was unnecessarily removed and that the clean-out was ignored.

Review Summary