Dial One Tropical

One of the worst experiences I've ever had. Was given an appointment between 6:00 and 9. It was after 9:00 so I called to check to make sure someone was still coming. Was told someone is but they may be running late which is no problem. However, the technician called me venting about how he didn't even know that he had an appointment for me.. He went on to vent about issues with the company. Absolutely uncalled for. And now this is the guy that's coming to our house..... Apparently the technician doesn't like working for this company and decided to take it out on me. We've we've already been waiting over 3 hours so...

I have used Tropical Heating and Air for virtually all the repairs to my “mid-century “ home. The quality of the work is exceptional and I have always been impressed with Moonie’s problem solving skills when faced with repairing and upgrading 1950’s infrastructure. They have always left the work space as clean (or cleaner) than they found. Moonie’s team is very professional and caring, they have gone out of their way to ensure minimum disruption of our household while working which is particularly important for us as my wife is ill and bedbound. This concern is very appreciated. I highly recommend them for all your plumbing and HVAC needs!

My furnace wasn’t working during a huge SoCal storm in January. I called Tropical at 6:30 pm expecting to leave a message since it was after normal business hours for most. I spoke to a lovely woman who took my information. To my surprise the business owner called me right back and told me how to fix the heater myself. It's so rare these days to have someone do me a favor. I highly recommend Tropical if you’d like things fixed by experts. Supporting local, real, honest, classy businesspeople is always nice.