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Solace Plumbing Heating and Air | Emergency Plumber, Drain Cleaning, & Tankless Water Heater Repair Upland, CA

πŸ“ 1323 Stanford Way, Upland, CA 91786 πŸ“ž (909) 345-2572 🌐 Website
4.8 (288 reviews)
Open 24 hours
Plumber
Air conditioning contractor
Air conditioning repair service
Drainage service
Heating contractor
HVAC contractor

Review Summary

Solace Plumbing receives mixed reviews. Positive feedback highlights prompt service, excellent customer service, professional and efficient technicians (Brandon and Don mentioned specifically), and quality workmanship, particularly for large installations like HVAC systems. However, negative reviews cite instances of overcharging for simple repairs, lack of transparency regarding pricing, and slow processing of refunds. Some customers found the pricing excessive for the work performed.

Solace Plumbing Heating and Air | Emergency Plumber, Drain Cleaning, & Tankless Water Heater Repair Upland, CA thumbnail

4.8

(288 reviews)

5 β˜…92%
4 β˜…2%
3 β˜…0%
2 β˜…2%
1 β˜…3%

Ignacio Velazquez

December 13, 2023

Just a few words. On time, workmanship and installation 5 star!! Costumer service the best! All new A/C, furnace unit and ductwork installed record time. Just a pleasant experience for me overall.. A big shout out to Berry and his hard working crew!!!! Thank you. To a warm and cozy winter πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

Rebecca Rose

I called Solace to fix a leaking toilet tank at the home where my 18 year old daughter resides. I did this for a simple fix as my partner and I were out the country and he could not fix the issue himself at the time The technician was at my home for approximately 20 mins. They changed the flapper, fill valve and chain. At no time did the technician tell my daughter what the price would be until he rang her up. It was $573 for this service, my daughter charged it to my credit card. My daughter called me immediately after and asked if that was high. I said of course it was. So I called them, from out of country, mind you, to take care of this. The man I spoke to said like of yeah that was a mistake and told me I was credited $209 and that it would take 8-10 business days for the charge to reverse. I had to call to catch this. Imagine if I had not. I would have been overcharged. I had to call again to get the actual receipt from the service as the technician got our email wrong. Funny set of coincidences right? Btw the charge was on November 8th. It is now the 22nd. The charge has not been reversed. I would not recommend this company.

Robs Muir

The plumber arrived and declared the faucet unfixable, suggesting a new one. Although he said if it was him, he wouldn't charge me, but his supervisor asked for a $99 charge. Overpriced for little work. This, from the same company that installed our tankless water system very reasonably.

Brooke Burdick

January 11, 2024

This company was very professional showed up on time and provided various options for my existing problems. Always professional, courteous and respectful. They texted me when they were on the way which was so helpful because I have large dogs and I could secure them. No other company has serviced my home for plumbing, heating and air since I have lived in Upland for almost 20 years.Here is the latest work a tankless water heater and new smart heater and A/C.

Blair Pike

The service from Don was great. I thought $260 to run a snake in and out of an easily accessible drain was excessive though. The job took 1/2 an hour.

Karen Kao

Our a/c stopped cooling and so we called Solace. We have been loyal customers for at least 10 years. We called on a Monday afternoon and Brandon came out the next morning. He quickly diagnosed the issue and replaced a capacitor. It’s comforting to know that we can always count on Brandon to be professional, respectful, and efficient. Thank you!!!

Xavier Palmer

Whenever I get a plumbing problem, I call Solace Plumbing. I find them to be professional and precise! Thank you for your many years of great service!

Robert Joseph

May 22, 2024

Brandon came out and immediately took an interest in my plumbing needs. He took the time to listen to my concerns and then explained everything that needed to be done. He was attentive, professional, knowledgeable, expedient and courteous. He performed all of the repairs for the exact price quoted and in the time frame that was promised. I have not seen a more professional person or company like these folks in a long, long time. I would recommend β€œSolace Plumbing / Heating And Air” to everyone! I will definitely be using them again in the future!