Solace Plumbing Heating and Air | Emergency Plumber, Drain Cleaning, & Tankless Water Heater Repair Upland, CA
Review Summary
Solace Plumbing receives mixed reviews. Positive feedback highlights prompt service, excellent customer service, professional and efficient technicians (Brandon and Don mentioned specifically), and quality workmanship, particularly for large installations like HVAC systems. However, negative reviews cite instances of overcharging for simple repairs, lack of transparency regarding pricing, and slow processing of refunds. Some customers found the pricing excessive for the work performed.
Reviews
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(288 reviews)
Ignacio Velazquez
December 13, 2023
Just a few words. On time, workmanship and installation 5 star!! Costumer service the best! All new A/C, furnace unit and ductwork installed record time. Just a pleasant experience for me overall.. A big shout out to Berry and his hard working crew!!!! Thank you. To a warm and cozy winter 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Rebecca Rose
I called Solace to fix a leaking toilet tank at the home where my 18 year old daughter resides. I did this for a simple fix as my partner and I were out the country and he could not fix the issue himself at the time The technician was at my home for approximately 20 mins. They changed the flapper, fill valve and chain. At no time did the technician tell my daughter what the price would be until he rang her up. It was $573 for this service, my daughter charged it to my credit card. My daughter called me immediately after and asked if that was high. I said of course it was. So I called them, from out of country, mind you, to take care of this. The man I spoke to said like of yeah that was a mistake and told me I was credited $209 and that it would take 8-10 business days for the charge to reverse. I had to call to catch this. Imagine if I had not. I would have been overcharged. I had to call again to get the actual receipt from the service as the technician got our email wrong. Funny set of coincidences right? Btw the charge was on November 8th. It is now the 22nd. The charge has not been reversed. I would not recommend this company.
Robs Muir
The plumber arrived and declared the faucet unfixable, suggesting a new one. Although he said if it was him, he wouldn't charge me, but his supervisor asked for a $99 charge. Overpriced for little work. This, from the same company that installed our tankless water system very reasonably.