Steve's Five Star Service

⭐⭐⭐⭐⭐ Kevin and Will were absolutely amazing! They were incredibly professional, knowledgeable, and efficient in resolving my tankless water heater leak. From start to finish, they explained everything clearly and made sure the job was done right. Their attention to detail and dedication to great service really stood out. I’m so grateful for their help and highly recommend them to anyone in need of plumbing services. Thanks again, Kevin and Will!

New water heater install: Fats, professional and a good price. Andrew explained everything very well, got the job done in a timely manner and made sure to answer any questions I had. 10/10 would recommend. Had my furnace tuned up by Chris as well now, on 11/15/2024, again a great technician. He even installed my new thermostat and programmed it for me, once again great service!

I had an urgent issue with my furnace drain line, which I noticed late on Friday night. I had no choice but to shut off my AC until it was fixed. On Saturday morning, I called Steve’s 5 Star—the company that installed my unit two years ago—and was fortunate enough to speak with Janet (if I remember her name correctly). She was incredibly helpful and managed to arrange for someone to come out that very day. Christian Flores arrived and immediately got to work identifying the problem—a clogged drain pipe. He didn’t hesitate to get his hands dirty, helping me dig outside to try and locate the pipe. Despite our efforts, we couldn’t find the drainage point, and Christian had to leave for his next appointment. He advised me to call back once the pipe was located. After some effort, I discovered that the pipe had been accidentally capped during a recent landscaping job. I called Steve’s office again on Monday, and they were quick to schedule another visit. This time, Chris Urzua came by. He patiently listened as I explained everything we’d done so far and wasted no time getting to work. He confirmed that we had found the right drainage pipe, cleaned it out to ensure there were no clogs, and even repaired a broken section to prevent any leaks. The entire team at Steve’s 5 Star was nothing short of professional, knowledgeable, and dedicated. I can’t recommend them enough for any AC-related issues—whether installation, maintenance, or emergency fixes. Thank you, Steve, and your amazing crew, for your outstanding work!

If I could give more than five stars, I absolutely would. Steve provided outstanding service from start to finish. He quickly diagnosed the issue with our air conditioning unit and had it up and running within an hour. His professionalism, expertise, and friendly demeanor made the entire experience seamless. He took the time to explain every step of the process in detail, ensuring I fully understood what was being done. The pricing was fair, the service was exceptional, and the quality of work was top-notch. I couldn’t be more grateful—this company has earned a customer for life! Mike in Claremont

I had an amazing experience with Steve’s Five Star Service! I called them on a Saturday around 3 PM because my water heater had failed and was leaking all over my garage, a total emergency. They arrived within an hour, evaluated the situation, and gave me several options to resolve the issue. I chose the best option, and they replaced my water heater the same day! Since I bought my house “as is” a few years ago, I didn’t realize the water heater was out of code and needed upgrades. Andrew, the technician, was professional, efficient, and thorough. He completed the installation in under three hours, which allowed me to make it to a scheduled engagement later that evening. The service truly lived up to its name, Five Star Service! The pricing was fair, the installation was high-quality, and the entire process was seamless. I highly recommend Steve’s Five Star Service to anyone in need of reliable, professional help.

Steve himself came out to my Duplex and gave me a proposal for new heat pump systems for both units. He spent a lot of time and answered all my questions, leaving me confident that his company was my best choice. In addition, his pricing and equipment selection was fantastic. Scheduling was a breeze and his crew (Andy, Daniel and Clay) were competent, efficient, and friendly. The tenants had high praise for them. So, all said, I can recommend this company without reservation!

Great company! Very efficient, professional, reliable. I used them for a whole house copper repipe. Nick supervised the project from start to finish. He did an awesome job, but their whole team was great. My house had aging pipes and plumbing was a mess. They did careful prep work, taping off areas in the house and covering floors and the ground in the work areas to minimize the spread of dust and dirt. Everything was done to code and I couldn't be happier!

The warrant work on my heat pump was completed promptly. The repairman, Steve, was able to determine the problem quickly and order the parts. He returned today to install them. Steve is knowledgeable, professional, and pleasant. Everything is working like new. I’m a happy customer.