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Rooter Solutions Plumbers

📍 2186 Eastman Ave Unit 111, Ventura, CA 93003 📞 (805) 319-4441 🌐 Website
4.8 (217 reviews)
Open 24 hours
Plumber

Review Summary

  • Positive: Some customers reported positive experiences with professional, friendly, and efficient service, including quick response times and clear explanations of issues and options. Some technicians, like Arturo, Jason, Shane, Miguel Campos, Jose Rios, and Sean Salinas, were specifically praised.
  • Negative: Several customers reported issues with:
    • Overcharging and questionable practices: Unnecessary work, inflated quotes, and refusal to provide cost breakdowns. One customer felt misled by flat-rate pricing.
    • Poor communication and follow-up: Failure to return calls or emails, and missed appointments.
    • Inconsistent quality: Excellent plumbing work but poor drywall repair.
    • Ineffective solutions: Failing to fix the initial problem (e.g., odor).
    • Questionable diagnostic and repair methods: One customer felt the toilet was unnecessarily removed and that the clean-out was ignored.
Rooter Solutions Plumbers thumbnail

4.8

(217 reviews)

5 ★94%
4 ★2%
3 ★0%
2 ★0%
1 ★4%

Thomas Beckner

Hassle free experience. Arturo and another gentleman came out and gave me an estimate for replacement. They explained all our options. They were both professional and willing to work with us. Arturo was friendly, professional, and provided quick service. Very pleased with the experience.

Daniel Bergher

The toilet was blocked. They came out to help on a Saturday evening. This I appreciated. The problem was not fixed by plunging through the toilet. They claimed the next step was to remove the toilet and snake through the opening for $375. I repeatedly questioned why they would not go through the clean out located about 2 ft away. They said it had nothing to do with the problem. I said fine, they removed the toilet, and snaked to no avail. My 90-year-old mother lives there and needed a toilet. Their next step, as expressed by Ernesto, was to try and charge me $1,300 to hydrojet. I had enough and told them I was done. They did not charge me which was good. I still gave about 100 to $150 to the tech for his labor, which I regret. I called up a day or two later, again,questioning why they did not use a perfectly functioning clean out where septic tank material had actually backed up. Martin said he would be out the next day to camera the line and take a look. He never showed up. I called the next day, asked why, and the company said they would get back to me. They never did. I called a different company to camera the line. They right away went through the clean out, did not touch the toilet, and were bewildered why the toilet was ever removed when it was absolutely not necessary.

Ed Rigsbee

September 30, 2024

I recently hired Rooter Solutions to completely re-pipe and re-drain my entire house, it was a $50,000+ job. I wanted to give them a 5-star review but cannot. Everything they did was excellent and respectful until the final drywall repair, mediocre is being kind (see example photo). How can a company do such a great job re-plumbing, stucco repair (see photo), service, etc and then be satisfied with such bad drywall repair workmanship? My expectation, when Sean Traylor sold me the job, for as much as I spent, was that when they finished repairing the walls they opened, I could simply repaint. Apparently, I overlooked the "small print" that stated rough repair...I rather relyed on Sean's verbal commitment. All I can say is, great plumbers...crapy drywalls. One would think that the management would care more about the last part of the job that the customer sees. If you use Rooter Solutions, demand in the agreement that the drywall is repaired properly...paint ready.

Lee