Quality First Service Group

Thomas and his associate showed up on time, immediately put on shoe covers to protect my carpet and were professional courteous and helpful!! Plus, because my system basically was able to start up and didn't need a repair they gave me a deal on the service call and didn't charge me a full diagnostic due to my system being in working order. Who does that nowadays? HONEST Contractors-- that's Who! I'm having them come back because he also immediately saw that the pipe venting the top of my gas water heater was done incorrectly by whoever installed it And immediately gave me a quote that I could look at and approve. this company is not only concerned with fixing what's broken, but they are concerned with your safety and with correct installation that meets all applicable State Building codes. I will be using them in future for every service I need that their company provides. THANK YOU!!

Great service for a big project. Everyone was super nice. Area where they worked was left clean and neat. I already recommended them to a friend. Would use again. I want to add that Ryan has gone above and beyond in helping me with everything, even after the job was finished.

Our service provider Sam was very thorough and stayed until the job was completed, which took a bit longer than usual due to a few issues. He put our appliances back, cleaned up after himself and even offered us a discount because of some of the issues and the time it took to complete the job. Sam was a very pleasant and polite young man. He was very professional, and very knowledgeable, took the time to explain things when he really could've been in a hurry to get done and leave. He even asked if he could check our furnace to make sure everything was good there before he left.

I've been a customer of Quality First back when they were NOW Heating & Air and I'm glad to know that it's all the same guys/there wasn't any changeover, just a new and improved company! Justin was awesome. Upon arriving, he was friendly and respectful of our space and once we discussed my issue, he solved it immediately. All in all, he was super knowledgeable and informative and I am very happy with my service.

I just had a very good experience with Quality First Service Group. They replaced my air-conditioning unit and were very conscientious, friendly and helpful. In particular Jason went out of his way to communicate clearly what they were doing and they both had to put up with needing a delivery code that kept expiring to get in my building. They had originally said they'd be finishing up around 5 or 6 tonight but had the install completed about an hour earlier. Carson was very patient and tried explaining the inner workings of the heating and air conditioning systems and looked up my water heater to give me its age and discussed possible replacement options for future reference. He was thorough in explaining how the new system works. He also came back to sweep my floor. Carson and Jason clearly know their stuff and I will personally request them for my future service needs.

This is a great company! I have had them to my house three times this year and every time they do a good job. Carson was my tech today and he even fixed a toilet in my house that randomly broke yesterday in addition to installing a hot water heater and replacing a vent in my basement. He got it all done in record time. Highly recommend.

Dustin was wonderful! Timely, friendly and very courteous. He explained what work needed to be done step by step and was detailed in his explanations. His repairs were fantastic, exactly what we needed done. He cleaned up thoroughly after everything was finished. I'm so thankful they were able to squeeze me in on such short notice. The staff was incredibly helpful and friendly. HIGHLY recommend them & will be calling for future repairs.

Holy smokes this is the 2nd time I’ve called Quality and I am equally impressed. Cole was here and was one of the most thorough techs I’ve ever experienced. He really walked me through the issue with my furnace, made the repair, tested his work, cleaned up the entire area and offered me recommendations on keeping things in tip top shape. I hope the merge with Allen doesn’t impact the service quality and pricing because this group is top notch with very fair prices.