B&L Plumbing
Review Summary
B&L Plumbing receives mixed reviews. Positive feedback highlights:
- Prompt and efficient service: Quick response times, same-day appointments, and timely repairs.
- Courteous and knowledgeable technicians: Technicians like Rick and Chase are praised for their helpfulness, explanations, and professionalism.
- Reasonable rates: Some customers found the pricing fair and appreciated upfront quotes.
- Good customer service: Chelsea is mentioned for her helpfulness, and the company is responsive to complaints, as evidenced by refunds and follow-ups.
Negative feedback includes:
- High pricing: One customer was quoted over $1,000 for a shower valve replacement, and another felt overcharged for a drain replacement.
- Poor communication: Lack of follow-up on quotes and unresolved issues.
- Messy work: One technician tracked dirt and snow through the house.
Reviews
View All on Google4.6
(670 reviews)
Pearl Guier
My furnace wasn't working and within a few minutes someone was here to check it. We thought it was working again before he left, but the next morning it wasn't. Right after I called again, I had the repairman back out within about an hour. He replaced a part and it's working fine again, just in time for more cold weather. I have had nothing but great, timely, and courteous service from everyone at B&L. I'm so satisfied with them that I signed up for their comfort plan!
Salvador Guzman
When I called the office requesting for service I talked to Chelsea, she was super atttentive and helpful. Rick was the tech that did the job and he was very knowledgeable and work hard to get it done. I appreciate you guys and will call you in the future. I recommend them for your future needs. Salvador Guzman District Manager
Justin Stouder
I called to have a legacy shower valve replaced. Gratefully, a cancellation enabled same-day service. Our technician initially seemed very helpful. He then informed us it would be over $1,000 to simply replace a shower valve. He tracked dirt, snow and ice throughout our house as he exited and re-entered over a dozen times without ever taking his work boots off. He also agreed to quote a potential other job in the house and have it to us the next day. That quote never arrived. We arenβt difficult folks and extend kind, fair treatment to the companies we work with. We will not be working with B&L or recommending them to anyone going forward. 1.30.25 Update: B&L called to rectify the situation. We spoke about the issue and they promised to follow up with me. I called twice following this and was told my contact was busy. Itβs been two weeks now with no response.
Jim Baker
Chase was prompt and efficient. We had no idea weβd be able to get a new water heater the same day we called. He came on the dot at the first available time and brought us a new hot water heater in the next hour. We are grateful for B & L Plumbing. We highly recommend them!!
Kylene Kirk
Choosing B&L to fix my Water Heater situation was a great choice. The Technician Rick was Amazing! Super nice guy. He made sure I understood what was going on in the process. Unfortunately one part had to be fixed the next day, and had to send another Technician out. Chase was just as great! He got everything fixed and situated and it is doing great. From the moment I called to set up for someone to come out, to the end result was a pleasant experience. I would definitely use this company for any future needs.
Tracy Hagan
We found B&L through an online search when we had a pipe freeze and burst. Our experience was top notch. Ryan helped to get us scheduled for the same day and called ahead to see if the technician could come early. Chase, the technician, was courteous and knowledgeable. He explained what he was going to do, showed us pictures of the damage, and quoted the (very reasonable) rate before completing the work. I will be using B&L for future plumbing needs!