Herman's Plumbing Services Inc

My ex-wife was told to use Herman's Plumbing for a major repair in the house she was buying (by the title company, who had gotten an estimate). They said they would be there at 8:30am. Since she works nights, she got up on very little sleep to meet the plumber. At 9am she called Herman's to ask where the guy was-- the lady on on the phone said he left the office at 8:30 to pick up some supplies and should be there shortly. Then at 9:35 -- more than a hour past the appt time-- they called back and said he was leaving the store with the supplies and would be there in ANOTHER half hour. So he would be showing up after 10:00am for an 8:30am appointment. We canceled the service and will look for a different plumber. Show up when you said you're going to show up. If he'd set the appointment for 10 to begin with, there would have been no problem.

I would not recommend this company! I was not told in my initial phone call that I would be billed for "point to point" time, only that the hourly rate was $85/hr. The plumber showed up around 9:00 am, left for an hour or so to get parts, and completed the job by 11:30. He basically only worked for an hour, and I was billed for 3-1/2 hours of labor! When I googled the travel time from their office to my house, it was 15 minutes of travel time. I don't know where he went to get parts, but it doesn't seem right that I was charged for this time. I will never use their services again, I definitely feel cheated!

I sincerely regret calling this company. It’s been a long time since I’ve experienced such a lack of professionalism and customer care in a small business. Sounds like we had an experience like a lot of others - not showing up when scheduled and then failing to get the job done the first time. We even tried using BBB to work out a compromise and they made no effort. What a waste of time. We will never call them again.

These guys are ones to call when you’re looking for experienced and reasonably priced work- they just finished a residential home plumbing repair for me without any problem- after another company had given it several tries. Next time I’m calling Herman’s first.

My company has used Herman's for a couple of years now and they have always been professional, friendly and responsive. I would recommend them to anyone in the Colorado springs area for either commercial or residential help

Herman's did everything we asked for and finished on time. We had the guts of our toilets replaced and update. Great job

I have worked with a lot of plumbers over the years and these guys were the best overall experience I have ever had with a plumber.

Excellent local plumbing company, great service and friendly local people. Generational family owned.