Herman's Plumbing Services Inc

My ex-wife was told to use Herman's Plumbing for a major repair in the house she was buying (by the title company, who had gotten an estimate). They said they would be there at 8:30am. Since she works nights, she got up on very little sleep to meet the plumber. At 9am she called Herman's to ask where the guy was-- the lady on on the phone said he left the office at 8:30 to pick up some supplies and should be there shortly. Then at 9:35 -- more than a hour past the appt time-- they called back and said he was leaving the store with the supplies and would be there in ANOTHER half hour. So he would be showing up after 10:00am for an 8:30am appointment. We canceled the service and will look for a different plumber. Show up when you said you're going to show up. If he'd set the appointment for 10 to begin with, there would have been no problem.

I would not recommend this company! I was not told in my initial phone call that I would be billed for "point to point" time, only that the hourly rate was $85/hr. The plumber showed up around 9:00 am, left for an hour or so to get parts, and completed the job by 11:30. He basically only worked for an hour, and I was billed for 3-1/2 hours of labor! When I googled the travel time from their office to my house, it was 15 minutes of travel time. I don't know where he went to get parts, but it doesn't seem right that I was charged for this time. I will never use their services again, I definitely feel cheated!