One Source Home Service
Review Summary
- Positive: Some customers report friendly and adaptable reception, same-day appointments, and quick, perfect service from technicians like Blake, Nathan, and Noneeto. Technicians are described as professional, thorough, and helpful, with some going above and beyond. Some customers are happy with discounts and financing options.
- Negative: Some customers report significant issues, including AC unit installation errors leading to health problems, unresponsive customer service, and inappropriate appointment times. Some customers report high prices, incorrect information, and pressure to purchase unnecessary services, especially targeting elderly customers.
- Mixed: One customer had a negative experience with a technician attempting a hard sell for a water heater replacement but received a refund after voicing concerns.
Reviews
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(971 reviews)
Zoey Moore
September 20, 2024
Emilio and chewy put in my AC unit on August 30 Emilio was amazing. He explained everything that he was doing. chewy was OK not talkative. Chewy put in a carbon dioxide detector and did not pull out the tab for the alarm Picture shown we asked him what it was and he told us that it was a carbon dioxide detector they ended up putting in my AC unit backwards, an area with my AC unit and my water heater the carbon dioxide from the water heater was getting sucked in by the AC me and my family have been experiencing headaches ever since they put it in. The building inspector came and turned our AC off. It has been off for two days now We have been calling nonstop and they will never call us back. It is 844. They said that they would be here between 5 and 9 PM very inappropriate time to be coming. they are still not here or informed us if they are going to come.
Christina Cooper
When I called, reception was very friendly and offered a same day appointment and made sure the day and time we scheduled for worked for me. Even when I had a last minute change to house repairs and needed them to come a day later, they were very adaptable and changed my appointment to fit my needs. The plumber Blake who came out was great and was able to help us very quickly! The job done was perfect! I am so happy with their service and will continue to use them for any future plumbing needs.
Debra Morr
We want to give One Source a FIVE STAR shout out for the great service and the terrific group of people who work at this awesome company . We trust them and rely on them to provide excellent equipment and to maintain it so it works great all the time. Nathan came last week to do the winter maintenance for our furnace. He called it to our attention the hot water tank that provides us with hot water and heat for our furnace, needed to be replaced. One Source put us on the schedule for the very next day! Noneeto did a fantastic job installing a new one and we appreciate it so much. Thank you guy's for always looking out for us making sure we have a warm house and plenty if hot water! You guys are the BEST!
Gloria Jaeger