A Better Plumber (an Absolute Plumbing Company)

I can continue to write highly praising reviews of A Better Plumber. During a recent very cold freeze cycle our pipes froze on the outside of the house. At first we thought it was where the meter is located. Every attempt at heating that area up proved nothing. Finally, we realized that 1.5 years ago, in the summer, we had an issue with our sewer. We had A Better Plumber come out and take care of that, but sadly one of their contractors while digging the sewer out, which happened to run right next to our water intake pipe, didn't bother to fill the dirt back in and the whole that was created by the old sewer pipe wasn't sealed off. We couldn't see that, but through deduction we thought that must be it. After talking the manager, Alex, he personally came out and dug around to validate our theory. He stayed out in the sub-zero temperatures to unfreeze our pipes and then contacted their former sub and made them come out and do the job correctly. We have since had sub-zero temps again and the water of flowing great! We super appreciate Alex jumping on out issue personally and making sure it was working to our satisfaction. Great job!

Gabriel came out on Friday to fix a shower leak and I bought new fixtures for him to install. He also fixed a wobbling toilet. He did a free inspection of the old galvanized pipes and took his time to explain and answer a lot of my questions. He had to come back out to my house again today to finish the work because some of the fixtures I bought didn’t fit. And because of a misunderstanding with customer service thinking he was finished with the job. He felt bad and brought a better shower fixture to be installed. He had to replace some old piping and was here for a while. When he left for another job he had with someone else- he had to return, as there was a leak on the drain in the tube. It was very late but he came and fixed it. He cleaned everything up. He is nice to talk too and he was friendly to my yapping dogs. Him and the boss were good about working with me about the cost. I am grateful for that. I know he had put in a long day and was tired and hungry.

We had a perfect experience with Absolute Plumbers! Gerardo arrived on time and was very knowledgeable and friendly. He immediately was able to diagnose and fix our problem with the toilet and even installed a brand new kitchen faucet that we hadn’t even scheduled them for. Gerardo was truly outstanding at his job and as a person.