Steven & Sons Plumbing & HVAC
Review Summary
Steven & Sons Plumbing & HVAC receives consistently positive reviews, highlighting:
- Responsiveness and Availability: Quick response times, including after-hours service and prompt scheduling.
- Professionalism and Friendliness: Friendly, helpful, and communicative staff (Levi, Todd, Eduardo, Michelle, Bryan, Jay) who explain the process and address concerns.
- Thoroughness and Expertise: Skilled plumbers who diagnose and resolve issues effectively, offering valuable information and guidance.
- Quality of Work: Successful repairs, installations, and inspections, with attention to detail and cleanup.
- Transparency and Fair Pricing: Clear communication about costs and estimates, with competitive pricing.
- Wide Range of Services: Experience with various plumbing needs, including leaks, sewer lines, septic systems, remodels, and water heater replacements.
Reviews
View All on Google5.0
(8 reviews)
felicia bridges
I really appreciated the service and kindness! We had a significant leak at our shop that forced us to close for the day. We reached out to Steven & Sons Plumbing & HVAC, and they sent someone out (even after hours) to assess the situation. To our surprise, he said he could fix it on the spot without needing to run for supplies. Fortunately, he had some leftover materials in his truck. The plumber completed the job in about an hour, and we were able to reopen the shop the next day with everything working perfectly. We are grateful for their quick response, friendliness, and professionalism. If you need a dependable plumber, definitely give them a call!
josephine ellis
I can't express enough gratitude to the team at Steven & Sons Plumbing & HVAC for their amazing support during a tough situation. From the very beginning, they helped put my mind at ease. When I first reached out, I talked to Levi, who clearly explained the process and the next steps, which really helped me feel more relaxed. Given the busy time they were experiencing, their prompt scheduling was impressive. On the day of my appointment, Todd called to confirm the time frame, and his positive energy was such a nice touch. When they arrived a bit early, they got straight to work. Todd took the time to explain everything and guided us through the entire process. He and Eduardo worked diligently to pinpoint the issue and provided me with plenty of information to coordinate with other trades for a solution. It was a pleasure working with them. I also contacted the office both before and after my appointment with a few questions, and spoke with Michelle, who answered everything with the same kindness and professionalism I experienced with Levi initially. If I ever face a plumbing issue or have water concerns, Steven & Sons Plumbing & HVAC will be my first call.
Lauren Silva
I want to give a huge shoutout to Steven & Sons Plumbing & HVAC for the fantastic service they provided! Special thanks to Todd for being so thorough, responding to our emails, and addressing all our concerns with a friendly attitude. The owner took the time to explain everything about septic systems, which was incredibly helpful. They were transparent about their schedule and let us know that they would be out in a few weeks after we paid our deposit for an exploratory dig, especially since the weather had everyone busy. True to their word, they arrived on the scheduled day and didn’t charge us for the deposit until the digging began. On the day of the dig, a supervisor and two team members came and successfully located our tank and junction boxes. It turned out great, as no additional repairs were necessary, but they still offered some valuable tips for the future. Plus, they cleared out our rain gutter drains, and now they function perfectly after being clogged for years! We couldn't be happier with our decision to hire them; they have definitely become our go-to plumbing company!
Catherine Hogan
i recently had my first experience with a plumbing service, recommended by a friendly neighbor. they were incredibly helpful, positive, and responsive when i called. i had an issue with my outside sewer pipe, and they guided me through my options. they arrived the very next morning and were friendly and supportive, taking the time to explain everything as they worked. they provided a lot of valuable information and advice, successfully resolving the issue. the team was personable and down to earth, truly going the extra mile to discuss options for the immediate, near, and distant future. overall, it was a fantastic service experience with wonderful people. i would highly recommend them!
Isabelle A
I reached out to a plumbing service after a neighbor recommended them for their excellent work. They assisted me with my plumbing needs and did an outstanding job on my home. The project involved a full remodel, copper repiping, updating my fixtures, replacing broken pipes, and fixing the sewer line with a connection to the septic tank. I found the plumber to be responsible and honest. With years of experience, he truly delivers on his promises. I highly recommend this plumbing service.
daisy morrow
Superb work. Decided to go with them due to their impressive feedback. First phone call with Bryan from Steven & Sons Plumbing & HVAC was very polite. He was here by early morning after a mid-afternoon call the day before. Bryan was meticulous in detailing the problem with the water heater and the reason it needed replacement. He made a call in my presence to check the heater's price and promptly gave me a quote for the total expense, including labor (quite fair). In under three hours, he had bought the heater, returned and installed it. Bryan conducted numerous checks to ensure it was functioning correctly and explained how this heater would vary from the previous one. Quality service indeed. i'm a very satisfied customer.
Bennett M
i had a blocked sewer pipe and reached out to steven & sons plumbing & hvac, not knowing what to expect. the lady who picked up my call was extremely kind, cheerful and helpful. levi and jay showed up and dove right into the task. you could really see their expertise and they knew exactly what needed to be done. before i knew it, the job was done, everything was cleaned up and they were off to assist their next customer. a big thank you to levi and jay for their fantastic work. i would strongly suggest anyone in need of plumbing services to give these guys a call.
K Garcia
Took time to explain price, service and estimates. Was very helpful in the process and was very patient with me. Had the best price and was able to schedule the job right away!