Umbrella Plumbing and Drain Cleaning LLC
Review Summary
Umbrella Plumbing and Drain Cleaning LLC receives overwhelmingly positive reviews, with customers praising Marcus and his team for:
- Excellent customer service: Quick response times, clear communication, and keeping customers informed.
- Professionalism and trustworthiness: Providing quality work, being reliable, and maintaining a clean work environment.
- Expertise and helpfulness: Educating customers, offering advice, and focusing on solving problems rather than upselling.
- Fair pricing.
- Responsiveness to emergencies: Providing same-day service in urgent situations.
However, one negative review details a very poor experience with scheduling, lack of preparation, and ultimately, cancellation of an appointment leaving the customer without heat or hot water.
Reviews
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(37 reviews)
Rey DiDonato
Marcus came out today and was terrific! Very good at educating us on our plumbing situation and septic issues. He spent a great deal of time making sure we understood how to best use our system. Initial contact was really good. When I needed to upgrade from my regularly scheduled appointment to an emergency situation, they had a technician call me back within 15 minutes. Fantastic customer service!
Jonathan Osterbrock
Marcus is a great guy who cares about helping you, not just making money! After getting a few quotes I decided to install a new water heater myself. Marcus graciously offered to help me out if I had any questions. When I took him up on his offer for advice, he was very kind and helped me get through the last couple steps of my install. It is clear he is a pro and I would absolutely recommend him for your plumbing needs!
kelsi lacock
It is so refreshing to be able to trust a contractor, especially a plumber. Marcus with Umbrella plumbing is the best! He has fixed many water issues at our house and also does scheduled maintenance with snaking our sewer line. They are so professional, trustworthy, and if they are running late due to an emergency, they will keep you up to date on their ETA.
Susan Leibsly
We would highly recommend this service. Due to a semi emergency with our septic system, they came out the same day we called (Saturday) and figured out the issue quickly and professionally. Although no one wants to see the inside of their septic system, we are so glad we don't have to worry about this plumbing problem all weekend. Lastly, Charlie was professional and friendly. We will definitely use Umbrella Plumbing again if needed.
Mr CDub
Had another great experience with these guys. Clean and professional work. Had a quality back-flow preventer installed at a fair price. They really took care of my house keeping it clean by wearing boot covers to keep the snow and mud from tracking all over my house and completely cleaned up the work area. It looks great and I cant wait to start the sprinkler project. Thank you Marcus and team. You are my go-to guys!
Eddie Lederman