1st Action Plumbing Heating And Air, INC.

Abel and his partner did a great and speedy job on my outdoor faucet repair. They were actually able to get it done the same day that I called them about it, which was pretty awesom!

1st Action Plumbing handled all the design and construction work for my home renovation in Boulder, CO, with their scope of work exceeding $40,000. Unfortunately, my experience with them has been disappointing. From the beginning, there were problems with my primary heating system holding temperature. After multiple visits, they were eventually able to resolve those issues. However, a cooling and humidification unit they installed never worked properly. Despite being a new unit, it has never held the programmed temperature or humidity. Shortly after the project was completed, I raised concerns and requested either a replacement unit or an alternative solution. Instead, they continued sending their technician out to make adjustments, none of which resolved the issues. Over two years later, the problems persist. In addition to failing to function as intended, the unit has leaked water on seven separate occasions, each requiring additional service visits. Despite the fact that this was a new installation that never worked properly, 1st Action Plumbing attempted to charge me for multiple service visits. After the seventh visit, they informed me they would no longer service my property. They also claimed I was outside their service area and canceled my maintenance contract—despite having taken on the entire mechanical scope of my home’s initial construction. Throughout this process, Brinda, who runs the office, was difficult to work with and often made me feel as though the ongoing issues were somehow my fault rather than a failure of their installation. I cannot recommend 1st Action Plumbing. Based on my experience, there are other companies that offer a higher level of service, professionalism, and accountability.