JT Plumbing Heating & Air
Review Summary
JT Plumbing Heating & Air receives mixed reviews. Positive feedback highlights friendly, helpful, and professional technicians who provide prompt service, resolve issues, and offer detailed explanations. Customers appreciate the company's commitment to customer satisfaction, even when problems arise. Some customers are highly satisfied and would use the company again, even signing up for the VIP membership. However, there are serious complaints about price gouging, specifically for a flex hose replacement, and a lack of integrity. One customer reported a $700+ quote for a flex hose that costs $35 at a retail store, and the company's attempt to capitalize on fear.
Reviews
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(134 reviews)
Mic Cozzens
March 11, 2025
JT Plumbing replaced our lift pump on January 2nd, and the technician was fantastic – friendly, respectful, and very helpful. Unfortunately, on January 25th, the pipe pumping out of the lift station broke, just upline from the check valve, leading to an undesirable water leak in our basement. While this was a stressful situation, JT Plumbing responded professionally. They dispatched a technician, assessed the damage, and worked diligently to resolve the issue. We appreciate their commitment to making it right for us in the end. Their dedication to customer satisfaction, even when unexpected problems arise, is commendable. We've used JT Plumbing before, and we'll continue to use them because they've proven they'll fix problems. Here’s my review breakdown for this experience: • Initial Positive (5 stars): The initial service was excellent, with a friendly and helpful technician. • The Problem (1-2 stars): The pipe break and subsequent water damage were significant problems, which lowers the rating considerably. • The Resolution (5 stars): JT Plumbing responded professionally and worked to resolve the issue. Their commitment to making it right is a major positive.