barrieau oil co inc
Review Summary
- Poor Customer Service: Multiple complaints about rude staff, lack of accountability for mistakes, and denial of warranty coverage.
- Installation Issues: Problems with oil tank replacement (fusible link left off) and boiler installation (leaks, air in registers).
- Unreliable Sales: Missed appointments, slow or no response to quote requests.
- Identity Theft: One customer reported identity theft and disrespectful behavior from the owner and staff.
- Inconsistent Service: Mixed reviews; some customers report good service and responsiveness, while others experience poor communication and lack of support, especially for non-oil related services.
- Positive Experiences: Some customers praise the company's friendliness, knowledge, and efficiency, particularly mentioning a positive experience with a staff member named Sophie.
Reviews
View All on Google3.5
(23 reviews)
Robert Burke
Had an oil tank replaced with this company in August. The first time the heat was commanded on ( in late October) the heat did not come on. A weekend call was placed and a technician came out very quickly and was able to identify and rectify the issue within an hour. Apparently the fusible link at the tank was left off. I then I received a bill for this service, of them correcting their mistake, and I called to ensure this bill wasn’t sent on accident. After walking a couple people through my scenario I had, who I believe to be the office manager tell me it was not their problem, that they could never make a mistake like that, and that someone else went down there and closed it after the job was completed. People make mistakes, it’s how you recover from mistakes that keeps customers coming back. This was a 250$ bill that cost you a long term, multiple unit customer. I’ll be taking my business to Viking