Mr. Rooter Plumbing of Newark
Review Summary
- Positive: Customers consistently praise the plumbers' professionalism, expertise, punctuality, clear communication, and efficient work. Specific plumbers mentioned include Kyle, Darryl, Tim, and Zach. They are often described as friendly, respectful, and thorough, providing explanations and offering maintenance tips.
- Negative: One customer reported a negative experience involving a plumbing stack repair, including broken window, lack of empathy, and a subsequent leak. Another customer had a billing issue with the receptionist.
- Overall: Mr. Rooter Plumbing of Newark generally receives positive feedback for its service, with some customers experiencing excellent results and emergency responsiveness. However, there are occasional issues with the quality of work and customer service.
Reviews
View All on Google4.9
(267 reviews)
Andreneida Botkin
My mother recently had the pleasure of working with Kyle for a plumbing issue, and I couldnβt be more impressed with his professionalism, expertise, and dedication to quality service. From the moment I contacted him, Kyle was responsive, punctual, and extremely knowledgeable. He quickly diagnosed the issue, explained the necessary repairs in a clear and understandable manner, and provided a fair and transparent estimate. His workmanship was excellent, ensuring that everything was completed efficiently and to the highest standard. Not only did he resolve the problem effectively, but he also took the time to offer maintenance tips to prevent future issues. Beyond his technical skills, Kyle demonstrated exceptional customer service. He was courteous, respectful of my home, and left the work area spotless after completing the job. His attention to detail and commitment to customer satisfaction truly set him apart. I highly recommend Kyle for any plumbing needs. Whether itβs a minor repair or a major installation, he delivers top-notch service with integrity and professionalism. I will definitely be reaching out to him for any future plumbing work.
Stefan Keels
February 11, 2025