Crotty Septic Services Inc

I recently hired Crotty Services , Inc. to inspect and pump out my septic tanks that were completely full and preventing my toilets from flushing. I can't say enough how glad I am to have found them! I called about 7 other companies that were either not available for more than a month, wouldn't come out to inspect only, didn't have the staff to perform the service and one of them even refused to schedule me to come out at all unless I paid over $500 by credit card over the phone. Finally, one of them recommended Crotty. They had the soonest availability and the best prices Wayne answered my call even though he was out of town and it was after normal business hours. He did not rush me off the phone, he listened patiently and let me know the soonest available time he could possibly come out. He was clear about what the cost would be and even gave me some tips for what I could do, until he could come, to relieve the backup to allow the toilets to flush when he could have pushed the "after hours" service to come out sooner, which is slightly (very reasonably) higher in cost. They had the soonest availability and the best prices I called on the day of the scheduled service to ask what time I could expect him to arrive and again, Wayne answered my call and informed me of his schedule and where I fit in. He actually called me later in the day just to give me a heads up that he was getting closer to arriving and how much longer it would be until he arrived. He inspected the system, explained everything thoroughly, and answered all my questions. I was told to by our realtor just under a year ago when I purchased this home that the tanks were pumped out. Wayne informed me that there is no chance that was true and also offered to back me up in every way possible should, I choose to take legal action. He also took the time to to call his office to research if my address was approved for grant money available to pay for a new septic system. When he ascertained that I was not on his current list, he provided me with the direct phone number for me to call further check for possible funds. That phone call led to a another call to the city of Melbourne which resulted in me now being added to the wait list for a zero interest, zero payment loan for a complete new septic system! Wayne pumped out both tanks for a better price than all others quoted me for just one and not only that, I did not have enough cash on hand and he agreed to let me catch up with him later to pay him for the remainder I owe him. Extremely knowledgeable, kind, honest, patient and thorough. I HIGHLY recommend him. Couldn't be happier with them. I won't call anyone else now, even if I have toilets backing up and have to wait for him!

I had a issue with my septic main pipe getting backed up. They found out the pipe had a kick in it going up hill from when another septic company had installed it originally. I had gotten quotes from other companies that were charging $1,500 to $2,000 over what Crotty septic services were charging me. They came out a week before Christmas and on a Saturday night! I doubt you can find a better septic company in the Palm Bay area.

I called around to get my septic pumped as it had been over 3 years since the last pump out. I called Crotty Services and Wayne scheduled me for later that week as I was not in a rush. He called 2 days later and said he was in the area and if I wanted he could swing by and do the job. He came, did a great job, answered all my questions as I never seemed to be home when we have had it pumped out in the past. Wayne was very knowledgeable, friendly and professional. He was even a bit cheaper than other quotes. Highly recommend.

I can’t say enough good things about this company and everyone I’ve interacted with who works there. I had a nightmare of a previous septic company, and most companies wouldn’t even take us on knowing who services us previously. The owner Wayne came out himself to inspect us and sign us on, and also to give us a pump out. He took his time to explain everything to us very thoroughly. The secretary Ashlyn has also been beyond helpful and kind. You can tell they genuinely care about the work they put out and it shows. I’m so glad I found them, my family will be a life long customer!

I had a problem with the septic backing up, so I was looking for someone that knew what they were doing. Wayne came and did excellent job on cleaning out the septic very thorough. Then he told me why the septic was backing up. I needed a new drain field. No pressure on selling it to me just told me all the facts I needed to know to about the drain field. So I had it done. It was kind of a hard job because of the space limitations. The whole backyard was covered with the drain field. He did a wonderful job being very careful not to damage anything. I am very happy with the job he did, and would recommend his outstanding work to anyone.

Crotty to the rescue. From the front office to the worker on site a positive experience. In our time of need they came to the rescue and not only delivered but exceeded all expectations. Top quality work, done in a timely fashion and work area left clean. To the crew at Crotty – THANK YOU, we will indeed HIGHLY RECOMMEND your services, not to mention you have gained our business moving forward.

We scheduled an appointment for our regular maintenance with Palm Bay Septic. When they failed to keep two appointments, I called Reliable Septic but they quoted $475 because they are from Vero Beach. Ashlyn with Crotty Septic quoted $350 as well as other local companies but I chose Crotty because their location was close to our residence. And, when Ashlyn understood I was calling for maintenance and not an emergency, she led me to believe the price may even be lower than $350.00. However, when Wayne completed the service, we were really surprised to be charged $425! We have had our tank pumped twice prior to this service where the service was inclusive with one price. Crotty charged $350 for the tank, $50 for the baffle sides and $25 for the filter. Although Wayne was reliable and got the job done, I was very disappointed with the misleading of pricing and would have selected another company had I known their price was going to be $425.

Wayne is always professional and helpful. He came out on a Saturday to service a septic. Very knowledgeable and accommodating. I highly recommend Crotty Septic for all your needs. Kim Kenton, Waterman Real Estate