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ASAP Plumbing & General Contracting

📍 3200 Emerson St, Jacksonville, FL 32207 📞 (904) 346-1266 🌐 Website
4.1 (31 reviews)
Open 24 hours
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Review Summary

ASAP Plumbing receives mixed reviews. Positive feedback highlights professionalism, prompt service (living up to the name "ASAP"), reasonable prices, and skilled technicians (Greg and Mark). Negative reviews cite dishonest practices, inexperienced technicians, improper water heater installation leading to premature failure, rude management, and liability issues for damages caused during service (cracked toilet). Some customers found the company overpriced.

ASAP Plumbing & General Contracting thumbnail

4.1

(31 reviews)

5 ★74%
4 ★3%
3 ★0%
2 ★3%
1 ★19%

Palm Valley Home Inspections Management

December 26, 2024

ASAP plumbing is fantastic! They got our office taken care of and repaired very quickly for a reasonable price and their licensed professional plumber (Greg) went above and beyond. This is by far the most professional plumber. We run a home inspection company and couldn’t have better things to say.

Ashley Wilson

September 17, 2024

I wouldn’t recommend this company to anyone. I would stay far away from them. They are dishonest and inexperience with water heater. They installed an oversized water heater in a small room causing the door not to be able to shut all the way. It even left an indent in the door when they try to push it shut. They didn’t even have room to place a pan underneath it. The technician left a little gap in the door when he left the job and didn’t even tell anyone about it. The unit got wet, rusted and went out in less than a month. They came out to look at it. The manager blamed us for the unit going out. He said the water and moisture from outside caused the unit to go out. It was our fault. I had an old unit in that same room working for 13 years. I never had any issues with it. The manager said that the unit was no good and was not fixable. He also said that the warranty would not cover it. I needed to buy another unit from him for $580. I just paid him $1800. I decided to call another company for a second opinion. He fixed the problem in a very short period. It just needed a new thermostat. The manager was very rude. If he spent time working on the unit instead of arguing with my property manager. He might be able to figure out why the unit went out. In conclusion, the unit is fixed now by another company.

Heide S

We had a kitchen sink backed up. Several companies quoted ridiculous rates, ASAP was very practical. They sent Mark out right away and he was incredibly professional, helpful and courteous! We will definitely be calling again for future needs.

Steve James

November 26, 2024

A neighbor recommended so I tried ASAP Plumbing for a clogged toilet line. The team of guys smelled like ash trays and smoked nonstop (however very nice). A few minutes into snaking the line they accidentally cracked my toilet and then said it’s never happened before. I was liable for additional $500 repair! Everything I read online the plumber is responsible for damages but somehow this was something they’re not liable for? Called in to report and they knocked $60 off the bill for a toilet that costs $100. I was even ripped off from their mistake!! At least help split the costs 💸 I rarely give bad reviews but felt like someone should be warned!

Pilar Dixon

John was our service technician and did a fantastic job. And they are properly named, ASAP! ASAP was at our home in a very timely manner. I highly recommend ASAP for your plumbing needs.

Chris Golob

This company does not deserve a star. Unethical, overpriced and extremely unprofessional. Charged over $1,800.00 for a hot water heater and installation. The Hot Water heater quit working less than 1 month later. They told us the hot water heater failed because it got wet and were going to charge us another $580 to replace it. THEY NEVER EVEN CHECKED TO SEE WHAT WAS WRONG. We got another opinion and they had the hot water heater working within minutes. They also told us that the original installer obviously had no clue what they were doing.

Lee S

February 28, 2024

ASAP Plumbing & General Contracting is a multi-generational, locally-owned, and operated business named precisely for what they do. Most importantly, they do it well! I called several companies with whom I've previously used. My call to ASAP was returned promptly; indeed As Soon As Possible! The work (installing a new water heater) was done professionally the next day, as requested, for the quoted price. All of the parts and additional supplies were included. I would recommend ASAP Plumbing & General Contracting to family and friends.

Amy Smith

OUTSTANDING from start to finish!! Called for a minor, not urgent job (replace 2 faucets) and Greg was here within 30 minutes! (Faster than ordering a pizza!) They really mean ASAP! Greg was so professional, nice, friendly and efficient! They will be my plumbing company for LIFE! Thanks ASAP!!!!