Touchton Plumbing Contractors Inc

The service done today by this company was absolutely wonderful! The technician, Bryan was very professional and answered all my questions. I also appreciate the 10% Senior citizen discount.

I can't speak to them as a plumbing company but they keep parking their box trucks in a residential area, instead of parking them at their business location for convenience reasons. They're blocking site lines for an intersection in my neighborhood and by city law, you're not allowed to park work trucks in a residential area. I've called multiple times trying to give them a chance to move the trucks, but they don't think it's a problem. So I've had to call code enforcement and they can deal with any fines/towing/etc. Having a place to park and dispatch work trucks is part of running this kind of business. You don't get to use residential zones and streets as a free parking lot/staging areas. If it had been just a couple of days for a specific project of course that would be fine and not an issue. But they are not working on a project here, they're just parking the work trucks in a neighborhood for convenience sake.

My experience with Touchton Plumbing was nothing short of a nightmare. Let's start with the basics: their pricing. I called them for what I thought was a routine plumbing issue, and they quoted me a price that could easily finance a small car. But foolishly, I agreed, thinking their steep rates were reflective of top-tier service. Boy, was I wrong! The plumber they sent over seemed more interested in upselling me on unnecessary services than actually fixing the problem at hand. Every minor issue suddenly became a catastrophe that required expensive solutions. It was like being caught in a never-ending sales pitch from a used car salesman. And don't even get me started on the quality of their work. After shelling out an arm and a leg, I expected my plumbing to be in top shape. Instead, the so-called fixes they performed barely lasted a week before the same issues cropped up again. It was like throwing money down the drain—pun intended. To add insult to injury, their customer service was abysmal. Trying to get a refund or even a simple explanation for their shoddy work was like pulling teeth. They were quick to take my money but suddenly disappeared when it came time to stand by their work. Save yourself the headache and the empty wallet—steer clear of Touchton Plumbing. There are plenty of reputable plumbers out there who won't overcharge you for subpar service. Trust me, you'll thank yourself later.

If they work as well as they park their trucks I would not recommend them at all. They keep parking their box trucks in a very nice residential area in San Marco. We are trying to sell our just across the street of one of their workers. The truck is beat up and an eye sore for possible buyers. Please Toucton: MOVE THE TRUCK!!

I spoke to the ladies in the office and as always they were friendly and professional and were able to schedule my appointment around the showing of my home. Phillip showed up on time and was able to complete 2 jobs in an hour less then expected saving me over $100. Touchton plumbing has done several jobs in our home over 20 years of owning this house and they are a great company who I would not hesitate to recommend to anyone who needs plumbing work done.

We had a leak that we discovered today from JEA. We called touchton plumbing and within 20 mins they came out and apparently it was the owner. They fixed the issue quickly! So grateful they were able to come out

Touchton has done lots of repairs to our home over the years - clearing drain lines, unclogging toilets, fixing leaking pipes, fixing pesky garbage disposals, replacing faucets inside and out. Whatever the need, we've always had good service, even for a couple of challenging situations in our old home that sits on slab. The office staff that do the scheduling are wonderful and pleasant to work with and always do a good job communicating. The technicians are knowledgeable, courteous and efficient and pride themselves in doing quality repairs. It's nice to see the same faces too on service calls! I ventured out once to try a "budget" plumber that was less expensive (and not by much) and had to call Touchton out to repair their repair. Lesson learned. Value for the price is fair and worth a few extra bucks. I never feel taken advantage of for after hours and evenings when the inevitable happens. I recommend Touchton to anyone who asks me who we use for our plumbing needs.

I was working with A Water Heater Specialist (who are awesome!) and they needed to refer out some work and recommended Touchton Plumbing. The rep from A Water Heater Specialist was kind of enough to call ahead and discuss the issue and need with Touchton Plumbing to ensure they would/could handle the job before providing me the contact information to schedule. I called the same day the information was provided to me. The woman who answered for Touchton stated that she was familiar with why I was calling. She actually put me on hold while we were on the phone to check with the manager to ensure they would be able to handle the job, again, and within the timeframe she was quoting me. The answer was yes. This was Thursday August 31st. I was told they could complete the job by the following Wednesday, Thursday at the latest as Monday (9/4) was a holiday. Fine, no problem. The next day - I receive a call from the manager informing "Due to staffing we aren't going to be able to accept the job." I said - is it due to the time frame - willing to extend the time frame if needed. His response "No. We just...(fumbling his words trying to find an excuse)....we just don't want to take the job." I'm not about to argue with anyone over it so I just said okay and hung up. That was terribly unprofessional though and I would NEVER consider using a company who would do this - accept a job twice. Confirm their willingness to do it..twice. Then call the next day and cancel because "We just don't want to take the job." Wow. What poor customer service. If you can find someone else who is reliable, choose them. Save yourself the headache.