Miami Shores Plumbing
Review Summary
Miami Shores Plumbing receives mixed reviews. Common complaints include:
- High Prices: Customers report exorbitant hourly rates (e.g., $275-$400/hour), high charges for simple repairs, and fees for quotes.
- Poor Customer Service: Issues include delayed arrival times, failure to communicate, and unreturned calls. Some customers experienced difficulty getting itemized invoices and felt pressured to pay.
- Questionable Workmanship: Reports of incorrect diagnoses, unnecessary upsells, and incomplete or damaged work. Some customers felt the technicians lacked skill.
- Unethical Practices: Some customers accused the company of overcharging, failing to complete jobs, and using unqualified personnel.
Positive reviews highlight:
- Good Service: Some customers experienced prompt and satisfactory service.
- Helpful Staff: Some customers praised the office staff and plumbers for being helpful and answering questions.
- Accommodating: Some customers found the company accommodating to their budget.
Reviews
View All on Google3.7
(69 reviews)
pietro taballione
I don't recommend this company but if you still have to call them make sure to document and record their time of arrival and leave. They have tried to charge me for more time they spent at the property in two different visits, and they are very expensive especially on weekends. They charged almost $400/hr for a ptrap repair (30 mins) which is insane. When I asked an itemized invoice they did not send it for a week and called me telling me why I had a hard time paying. I DO NOT PAY SOME RANDOM AMOUNT BASED ON NO BACK UP. I ended up paying and promised myself never again. I write no reviews but this time it was really necessary. Beware customers.
Robert Jeffrey
I just bought a home in Miami shores and was looking for a plumber that we can use long term. Miami shores plumbing is not it. My pest control company told me my toilet was not properly sealed. I paid Miami shores plumbing to come out, and they told me it was sealed perfectly fine and that all the toilet needed was grout around it. So, I paid them to basically come out and tell me the toilet is sealed fine, and to grout it. Then the next day I had them come out because of a sewage odor. They recommended an expensive smoke test to see where the source of the leak is. So I paid them to come out a second day and perform this test, and the ONLY issue the test found was that the toilet I initially called and TOLD them was not properly sealed was not actually sealed like they had told me the day prior. So I paid for their time a second day to do the work I initially called them out for. When the smell returned after a rain the same day, I called the guy that had come out there asking him to come back and actually get me a resolution on the issue, and he promised he would come back out. Itβs been a couple weeks and have not heard from them. Iβd recommend taking your business elsewhere for better customer service.
Aaron White
Charges $275/hour (round up, of course) Very simple job of re-attaching a line to faucet. Technician shows up an hour and half after the appointment window has ended. Looks at my detached faucet/filter line. Claims they don't have the part- ok, that's fine, we need a part! Takes faucet on Friday says "be back Monday"- Monday concludes w/ *no one calling me*. I call them "oh we canceled the appointment to spend more time finding part" Well, you probably should let your client know right? Then, days later, they call me to tell me they can't find the part and suggest (and I kid you not) "we should replace the whole reverse osmosis filtration system" (something that has nothing to do with the faucet's missing part) Meanwhile, replacing the faucet just to get the 1 part that is is missing would cost... $50 bucks, with same day delivery. So: 1) bill me through the nose 2) fail to meet or even set any scheduling expectations 3) try to massively upsell me into something unrelated. Seek elsewhere.
Lauren Braha
Worst company out there did a horrible job on my house and then sue for the balance All cause more damage in my balance they higher unqualified people without licensing do not use them
Brian Levey
I am so thankful for Miami Shores Plumbing and I definitely recommend them if you need an honest and above and beyond plumber. I had a leak in my guest shower. We had one misunderstanding about product availability, but when I raised my concerns with them, they responded very quickly and made sure I was 100% satisfied at the end. Thank you to Enrique (plumber) and Stephanie for your hard work and fantastic customer server.
Nichole Levy
Extremely expensive, $250.00 per hour. Attempted to charge $2100 for a toilet install. Damaged shower trimmings. After waiting several month for the trim to be replaced the company refused to complete the job. Unethical practices and the technicians are not skilled in higher end installations. Find another company.
Kaia W
Extremely overpriced. And they charge you $150 just for a quote so you kind of forced to go with their insane price. In my opinion any company in this niche that are still charging a fee for a quote, it means they are a small fish in the industry and lot of customers refuse to work with them after they hear the quote. It is a cash grab β¦ donβt be discouraged finding reliable plumbers that will only charge a fraction of that price, unless you want to have a good laugh hearing their quote then pay the $150 lol.
Dayana Perez
I was just serviced by Miami Shores Plumbing and I had an amazing experience. Prior to using them, I called a few other companies and their options and attitude did not work very well for me. I called Miami Shores Plumbing and I needed a Kitchen sink and a New toilet installed + other minor repairs. They accommodated to my budget with my new toilet and sink and provided me with the best service possible. Starting with the office staff and the plumbers. They answer all your questions and make sure you were satisfied with their work specially the owner Kenny which I very much appreciated. They were all very helpful and patient. I will definitely be using this company again. Really recommend them.