Grace Plumbing
Review Summary
Grace Plumbing receives mixed reviews. Some customers praise Kevin and Ian for their prompt, professional, and efficient service, highlighting good communication, fair pricing, and same-day solutions. However, one customer reported a significant price discrepancy and felt pressured to leave a positive review. Overall, the reviews suggest a generally positive experience with Kevin, but potential issues with pricing and consistency.
Reviews
View All on Google4.7
(172 reviews)
Tito
My bathtub faucet was not working, called Grace Plumbing, spoke to Kevin, he stated that they charge $175 to diagnose and it will be deducted from the total bill once work is done. Ian came over, fixed the faucet in like 10 minutes, he asked for $425. I advised him that Kevin stated that I should deduct the $ 175 from the total of the $425 so I should pay only $250 ( Not a bad pay for less than 10 minutes work!). Ian insisted that the total is $425 and he could deduct only $20 if I leave a good review, he added that he called Kevin and that he was told that the total is $425! Do not hire this company unless you are a billionaire! Mr. Kevin Grace reached out to me regarding the amount I was charged to fix the faucet in my bath tub. Kevin gave me a partial refund as a gesture of goodwill, I do appreciate his excellent customer service, I am a satisfied customer.
Susie G.