Herrell Plumbing

The best plumbing experience we’ve ever had. This company went above and beyond from what was a “shotty job” by the previous company we had used for a re pipe. They wanted to get the job done correct from start to finish and I cannot recommend them enough! Thank you Herrell Plumbing for making what should have been a stressful experience the best we’ve had.

The service manager told me it would be unfair to write a bad review based on my recent experience. You be the judge. I hired Herrell Plumbing to repair a leak near my water heater. The repair itself seems fine, but after they left, I discovered that the hot water pressure at my kitchen sink had dropped significantly—something that had never been an issue before. When I called to ask about it, the service manager immediately dismissed any responsibility and insisted that it wasn’t their fault. He explained that shutting off and turning the hot water back on for the repair had likely dislodged sediment, which was now blocking my faucet. Their solution? They’d be happy to come back—for time and materials—to repair or replace my faucet. For me, this response is problematic on multiple levels. First, it is possible that a small piece of copper broke off during the repair, causing the blockage. Yet the service manager, who wasn’t even at the job site, claimed with absolute certainty that their work had nothing to do with it. That’s not expertise—that’s denial. Second, if sediment was the cause, which, I agree, is possible, that raises another question. If you know, with such certainty, that this is a likely risk, wouldn’t the responsible and professional thing be to check the faucets before leaving? Third, this situation highlights what really matters when choosing a service provider. We all know that home repairs don’t always go smoothly—the real test of a company isn’t how they act when things go right, but how they handle it when something goes wrong. Companies that truly value long-term relationships work with their customers when things don’t go exactly to plan. Others deny responsibility and are quick to charge full price to ‘fix’ the new problem. Needless to say, I’ll be looking for a new plumber. Oh, and while they didn’t check the faucet pressure issue before leaving, the technician did suggest I consider replumbing the entire house. I bet that’s a big job.

Outstanding and courteous experience. Hired them for a shower handle repair service and drain unclogging in Orlando, FL. Was literally impossible to get even a rough estimate from other plumbers without paying them to come out to check. Since I own a company in the service industry, I KNOW it’s possible to at least provide a rough estimate by photos (why not?) Herrell’s call taker was very polite and accommodating she showed my photos to the technician and managed to give me a quote - which was the BEST quote I got. And when a company ends up charging you LESS than they quoted you know you should save their number for all future services as we all need an honest plumber every once in a while. Thank you for the great experience.

Herrell plumbing did work for my neighbor and was very courteous and professional.Susan ball the lady that had the work done was a first time customer and said she would use herrell plumbing again. She was very pleased with the plumber that did the work

If you are looking for a great, honest plumber who can help diagnose a difficult issue I would highly recommend Herrell plumbing 100%. We had an issue with our connector in the Laundry room. We had two other plumbers who were unable to fix the problem. They diagnosed and fixed the issue in short order. We also used them previously for toilet plumbing issues and putting gas in for our stove. So again, if you are seeking plumbing in Orlando Metro area my wife and I would recommend Herrell Plumbing 100%.

Worst plumbing company I’ve ever worked with. The owner Mike is extremely rude and got very nasty with me on the phone once I called about why his employee Tim drove off in the middle of the job after he put a hole in the wall and refused to come back to finish the job. This company told misinformation to my employees who were trying to deal with the issue. This company got very angry when asked about the misinformation and asked for payment after refusing to complete the job. Do not let these people scam you into taking your money. As a business owner this was very unprofessional. Now I have to call another reputable plumbing service with better reviews to fix the mess they have created for my business. Horrible business owners and employees. Do not waste your time.

During my working years, had a long set of experiences with Herrell Plumbing on a commercial, industrial work basis. Was always pleased and was in capable hands. Routine work, emergency work, project work, all good experiences from Bill, Tom, and the rest of the crew. Today, as a retiree, had my first ever experience with Herrell Plumbing as a residential customer. Calls to office to set up the job went great, good communication to get an estimate and get on the schedule for my non-emergency request. Heath came out timely, professionally explained the steps expected to complete the job. He even explained typical issues that might come up complicating the job. The job was completed quicker than expected and came out very well. Great work, well done, and THANKS HEATH!

Update 01/26/25. I can't say enough good things about Herrell Plumbing! I had a main water line leak on a Sunday, and they were quick to respond. Their plumber arrived promptly, diagnosed the issue, and had it fully repaired within 90 minutes—all on a weekend! Their professionalism, efficiency, and quality of work were outstanding. It’s rare to find such reliable and fast service these days. I highly recommend Herrell Plumbing for any plumbing needs. Thank you for saving the day! 🚰🔧👏 I've known Herrell Plumbing for years and can't believe I haven't recommended them sooner. We just moved to a new home and the insurance company required us to replace our gas water heater. The team over there came out and gave me a great estimate, educated me on my new gas system and had it ordered and installed in no time flat! I had them install two new bathroom faucets and they did a fantastic job with that as well. Finally we had a specialty water filter faucet we wanted installed and unfortunately it wasn't what they could do but they gave me a great recommendation to another company that got it installed right away. If you are looking for a friendly, locally owned plumbing contractor, I would absolutely recommend Herrell Plumbing. Thank you again for the great service and you will continue to be the only plumber in town for me!!!