Pro-Tech Air Conditioning & Plumbing Service

I had a very disappointing experience with this plumbing company. They charged me $150 just to clean the drains of two small sinks, which felt excessive, especially considering the rest of the service I received. I specifically asked multiple times for the toilet seat lid to be fixed, and while the technician said he might be able to do it if he could fit his hand underneath, he never even attempted it. When troubleshooting the heating issue with my tub, the technician had to call his manager for help. The manager, whose voice was loud enough for me to hear, rudely said that I didn’t know what I was talking about—completely unprofessional. The technician also tried to tell me that the hot water was working fine, despite the fact that it clearly wasn’t. I had him put his own hand in the water after a minute of it running, and he finally acknowledged that the temperature was fluctuating. While trying to figure out the issue, he said I may need to replace my entire water heater just because one tub isn’t getting hot water-ridiculous. Overall, I felt dismissed and disrespected throughout the visit. Instead of addressing the issues I actually needed fixed, they made me feel like my concerns weren’t valid. $150 later, my main problems remain unresolved. I would not recommend this company.

The photos speak for themselves honestly, but here we go. I hired Pro-Tech to install an HVAC package unit on my house this summer after a 15-year old 3.5-ton Lennox one finally gave out. I paid over $13,000 to have a 3-ton Daikin one installed in its place. No ducts were replaced. 1. Pro-tech damaged the side of my house (and the new unit) while swapping out the units by wedging it between the house and the hedge. I would have been happy to trim the hedge to clear the path, but I was given no heads up that I would need to do so. I honestly can't fully blame the install team for this. Pro-tech management should have made it clear what would be needed for this to be avoided. 2. The seals to the unit broke within a week, and the unit struggled to cool the house down from day one. I do not think they were attached correctly. They appeared to just be smothered in Mastic sealant. 3. The dog-house that was installed was too large for the unit and had huge gaps along the side between the unit and the house. Pro-tech kept saying they would send someone out to fix the installation and but an appointment was never made. 4. Getting in contact with a manager through their customer service line was impossible. "We'll have a manager reach out." "The salesman will call you soon." I never got a reply in either situation and had to call the general manager directly. 5. Pro-tech didn't try pulling a permit until two days after the installation, and in doing so they sent the email to the wrong email address. I had to call the Orange County permitting office and ask if one had been pulled. It had not been pulled. I then had to speak with customer service again to see what was going on. Eventually I spoke with Lorenzo, the general manager, directly over the phone. His initial offer for making it right was fixing the install the next morning. I said I'm not paying $13k for this installation even if it is fixed. He offered another year on the warranty, which I said no to. He finally offered a $2,500 partial refund, which I also said no to after speaking with my father who worked in construction for 30+ years. I am a very patient person. I gave Pro-tech so many opportunities to hear me out to make things right because I didn't want to be writing this review, in the end Lorenzo said I was being "unreasonable". I tried explaining to Lorenzo that I have had to be the one managing their installation process as the customer. Calling to make sure things get fixed. Calling to ensure the permits are actually pulled. Taking PTO from my own work, canceling my own meetings at work, staying in a hotel, etc. In the end we could not reach an agreement and I asked for a complete and total refund of the system because I had zero confidence in Pro-tech's ability to make this right and I felt disrespected as a customer. The one positive is the help I received from the two maintenance technicians, Victor and Ray. Both were friendly and genuinely tried to help me in the situation.

Very professional and knowledgeable. Technician was able to quickly diagnose the issue and work through subsequent repairs. Technician provided numerous photos to demonstrate high-quality work. This company was prompt and good at communicating. We were able to apply a special to our service, as well. Would recommend.

Michael is a wonderful asset to your service team! He is very courteous and knowledgeable. He listened as I explained the issues we experienced prior to our a/c shutting down. He was not in a rush and took the necessary time to test and determine the issue. A/C is back up and running and we are happy and comfortable once again. Thank you!

I’m so great full to God first that I meet Eric Jackson. He fix my air conditioner, my heater wasn’t working correctly. And this young man made it work. If you ask me If I recommend him I would say “definitely a big Yes” he was very respectful, well spoken and excellent worker. God bless him 🙌🏼

My technician was prompt, thorough and professional. He called and had a Water Mitigation Technician at my home almost immediately. The repair to my hot water heater was done quickly and I was able to keep the defective parts for insurance claim. I highly recommend ProTechAirConditioningPlumbingService.

Matthew came to my house today to fix a toilet issue and a kitchen drain issue. He was professional, kind, and very respectful of our property. He was able to quickly fix our issues and provided suggestions for how to avoid the issue in the future. Before he left, he triple checked everything to ensure all were in working order. He did a great job!!

Very happy with professional job with my new a/c installation. William ,Hubert and Daniel were excellent at their work courteous in their manner. Special thank you to Omar for crawling in the attic and his professional assessment of our ductwork. Thank you