Case Plumbing & Sewer

I never write bad reviews or say anything negative about anyone, but my experience was so bad that I would be doing everyone a disservice if I didn’t mention it. I had a very minor leak in a valve under my sink. The rep came out and was very nice but said it would be $500 to replace the valve. As someone in the real estate profession I know that price is grossly above market and the fact that they charge $90 to come out and give a ridiculous quote doesn’t feel right. I would only call this company if you like wasting money or really enjoy overpaying

Roughly two years ago, Joe Cool installed a Daiken unit and replaced old air ducts at our residence. We opted to pay a monthly fee that covers a system check every 6 months. Joe Cool has never sent a rep we didn’t like but there is one in particular that we think very highly of, Javier. He is always thorough and has kept our unit in top notch condition. Joe Cool offers many add-on features which Javier shares with us, including how each may benefit us. What we have come to appreciate however, is that Javier never comes across as a salesman. He treat us with respect and truly cares that we are satisfied with products and/or services provided. I hope the management team at Joe Cool recognizes what a valuable employee they have. If he were under my employ, a raise would be in order! 😉

You should do whatever you can to keep Javier and maybe get him to train others or apprentices you bring on the team. He explained the issues and the solutions in detail - in words I can understand. He was extremely knowledgeable and very courteous. I will always be asking for him when I need work from Joe Cool. Thanks!