1-Tom-Plumber
Review Summary
- Positive: Customers consistently praise the quick, efficient, and professional service. Technicians are often described as friendly, polite, and helpful, providing clear explanations and offering solutions. Specific technicians mentioned include Alex, Wyatt, Matt, Chris, and Sean.
- Services: Successful completion of various tasks, including toilet and flange replacement, drain blockage clearing, and general plumbing installations.
- Scheduling and Communication: Scheduling is easy, and phone staff (Michelle) are helpful and professional.
- Areas for Improvement: One review mentions a high cost ($395 for one hour of work) and a mess left at the job site. The company followed up to rectify the issue.
- Overall: Highly recommended by many customers, with a strong emphasis on quality and customer satisfaction.
Reviews
View All on Google4.9
(832 reviews)
Corey Keener
February 26, 2025
Alex and his co-worker did an amazing job. They were in and out and I’m a satisfied customer who would recommend 1-Tom-plumbing to anyone with plumbing concerns. I will be having them back for future projects. Thanks Alex!
Steve Pietracatello
January 21, 2025
Excellent, quick service of a full toilet and metal flange replacement. Wyatt and Matt were quick, efficient, friendly, and professional. Called for service first thing in the morning and had everything done before 1PM. Start to finish in under an hour. I highly recommend 1-Tom-Plumber.
Millie Chapman
Matt did an AWESOME job. He was on time, polite, pinpointed the issue that no other plumber recommended, which was a new toilet. He gave me options to get my own toilet or have them bring one from their shop. Matt finished the job in no time and even reinstalled our bidet and sealed the toilet properly. Left ZERO mess. I’d definitely recommend 1-Tom-Plumber to anyone. OUTSTANDING work Matt!
Jessica Hamlin
We couldn’t be happier with the incredible job Chris did for us today, 01/13/2025. From the moment he arrived, he was professional and an absolute pleasure to work with. His friendly demeanor and genuine enthusiasm made the entire process smooth and stress-free. What truly stood out was his ability to offer thoughtful suggestions that significantly improved the job's outcome. His expertise and insight were invaluable, and he goes above and beyond to ensure his customers are delighted. Of all the employees who have assisted us in the past, Chris has been the most helpful. His attention to detail, problem-solving skills, and willingness to go the extra mile set him apart. We will, without a doubt, request Chris for any and all future issues, and we highly recommend that everyone else do the same. His exceptional service and dedication are truly unmatched. Thank you for your outstanding work—you’ve earned a customer for life!
Betsy Bracewell