AND Services

We had an emergency situation arise with our outside faucet… it wouldn’t shut off, and the hose wouldn’t come off the faucet as well! We called German at AND Services and he scheduled us on the spot… the tech is scheduled to arrive within 3-4 hours. Water intrusion can cause extensive damage, and run your water bill through the roof. We’re excited to see what the guys will do to get this taken care of today! Thank you!

Received this message at 7:39am Thank you for booking your home service appointment with And Services, Air Conditioning, Plumbing, and Electrical! You are scheduled within the next 2-4 hours. Your service professional will call you 30 minutes before arrival. Please feel free to text us back at this number or call us at 850-378-3038 Dispatch called at 10:00 am and said he had other customers to help before me and it would now be shortly after noon. At 3pm I finally called again and now they said closer to 7pm. I said unacceptable and she said let me talk to the manager and she’d call right back. It’s now 4pm and no call back yet. First Impressions are everything and I’m not impressed. Still awaiting manager’s response. Update. Office called at 5:45 saying repair man can still come out tonight. I asked it be done tomorrow morning instead. Dispatcher agreed. I’ll advise.

Mr.James was very nice and polite. He explained everything that he was going to do before hand. I have had no more problems with my toilet or shower I am well please.

I spoke with Andy to schedule an appointment on air duct cleaning and any defects and damages incomplete by some other company on air duct as a second opinion. Andy was very helpful and positive and scheduled same day appointment today to look into matter for my merchandise. After few minutes Lady named 'Ann' called me saying that technician is not available in Jacksonville stating Andy is new and she apologized for miscommunication from Andy and she said she will call in next couple of months when service is open in requested area

Very disappointed! We called a day in advance to request assistance with a leak and were assured that someone would come the next day. Despite receiving a follow-up call confirming their arrival, no one ever showed up. We waited and waited, but they never came.

I will NEVER call this company again for a service call! I called at 10am for someone to come and look at a leak in my garage. They gave me a 2-4 hour window, which was fine! But no one showed up in that time frame!! After SEVERAL calls to get an ETA, the technician finally came at about 8pm!!! 10 hours from the time I made the call!!! Then he gave me a ridiculously inflated estimate, just to replace ONE pipe!! Over$1000!!! I told him No!! I then called another plumbing company who came out immediately and told me the leak seems to be coming from next door and NOT my pipes!!(I have an attached town house). So GLAD I didn't have AND plumbing cut into my wall for no reason!!!

Quick call back to my online inquiry. Scheduled a free visit for a quote the same day. The lady that I spoke with was very friendly and accommodating. I am very pleased so far.

I had a leaky toilet and needed to fix it in three days due to some expected guest. I got two phone quotes, one for $145, not at the required time, and the other for $170, plus parts, for the same day needed. AND Services advertised same day service and free estimate. AND Service kept on failing the appointment date and changing the time. They took over 48 hours to show and they gave me a $395 quote (more than double that what I was quoted by others). By the time they showed up, I had lost the opportunity to contact the other quote, so I was forced to pay them. I do not recommend them at all.