Jim Bennett's Plumbing Inc

I had an incredible experience with this company and wanted to share my feedback. I woke up on Friday morning to a big leak under my kitchen sink and of course was not happy. I called based on a recommendation from a neighbor. Linda was very friendly and helpful and told me should would be able to have someone at my house on Monday morning first thing. Linda called Monday morning to let me know Brandon was on his way and would be at my house within 30-minutes. Brandon showed up with a smile on his face and was quickly able to diagnose the problem. I needed a new garbage disposal and luckily he already had one on his truck. The whole process took less than an hour. Brandon was courteous, professional and very personable. He did a fantastic job and knows what he is doing. He even cleaned up after the job and took the trash out. I will definitely recommend this company in the future! Shoutout to Brandon and Linda!!!!

I normally don’t post reviews - even with a bad experience I try to give people the benefit of the doubt. But I don’t want anyone else going through what we have. We finally got Jim Bennett’s plumbing to come out to work on fixing the pipe in the kitchen. They were originally supposed to give us an estimate to send to our insurance but they came out to to fix it. We decided to pay out of pocket and get reimbursed since we haven’t been able to use our sink or our dishwasher since the hurricane in October. They “fixed it” and left and we ran the dishwasher and heard water outside and when we looked it was leaking worse than it was the first time. The owner called and apologized and promised to make it right and also told us that he is a licensed contractor and that he could fix all the damage. We scheduled a time for the owner to come out to give us an estimate for all the work. The day Mr. Bennett was scheduled to come out, both my husband and I left work to ensure there was no miscommunication. We didn’t get a phone call and he didn’t show. Two days later we finally got a hold of him and he said he would send someone out (no apology or explanation of what happened). The following week they came out ready to work and not give us an estimate. There was apparently some miscommunication. We gave them one more chance and met Mr. Bennett at the house on Feb 27th. He wrote everything down and told us he could get everything fixed for us and would get us an estimate for our insurance ASAP since it would be 15k-20k to repair everything. That following Tuesday we still had no estimate and began calling every day. My husband finally got a hold of Mr. Bennett today and he promised the estimate by the end of the day. He also mentioned an estimate about 10k less than he originally mentioned. At which point my husband had to remind him all the items to be fixed (that he had already supposedly written down for us). And he never did send the promised estimate. At this point we will need to start from the beginning all over again and fortunately have a contractor who is taking care of us. We still can’t use our sink or dishwasher since October and we are really not happy with Jim Bennett’s plumbing. I have also called twice now to obtain a copy of their general liability policy for our insurance company and have not received a call back. I didn’t want to complain about a local company but at this point we are beyond disappointed and won’t be working with them in the future.