Jim Crosby Plumbing
Review Summary
- Mixed Experiences: Some customers report excellent service, punctuality, fair pricing, and successful repairs (clearing clogs, bathroom plumbing). Others report significant issues, including misdiagnosis, failure to fix problems (especially with a Rennai water heater), poor communication, and being unable to resolve gas line issues.
- Customer Service Praised: Dawn, the business manager, and some individual plumbers (Chris, Mike) are highly praised for their helpfulness, responsiveness, and going the extra mile.
- Reliability Varies: Some customers experienced prompt service, while others faced delays and unresolved issues.
Reviews
View All on Google4.5
(33 reviews)
Evan Murrell
Do NOT use for Rennai water heaters! Charged us for parts to fix old heater. Didn’t fix the problem. Then told us we needed a new water heater and the heater they installed still would not work. Would not return calls and eventually told us it’s a gas line issue but they don’t know how to fix those. Gave us the name of another company to use who never answered a call. Eventually they told us there was nothing they could do and to Google someone else. Terrible customer service
Kenny Pryor
Our shower experienced a sewage backup, and the toilet was unable to drain. Despite my attempts to unclog the toilet and utilize a 15-foot auger to locate the obstruction, I was unsuccessful. They arrived on the same day and successfully cleared and repaired the clog.
Randy Jones
Had them replace plumbing in a bathroom. Did a great job, punctual, and pricing was fair. Would use again when needed.