Mr. Rooter Plumbing of Tallahassee

A recent power outage that kicked on our generator our tankless water heater stopped working. A couple of calls and an inperson diagnosis it was determined that the unit had a fried board. It took us many attempts to even get a company to call us back. When they did thet gave a window of four hours. Eight hours later, almost 8:00 at night they knocked on the door. They gave us an outrageous estimate. The second company we were able to agreed to come ghosted us. We finally called Mr. Rooter. Keil came out the next morning and installed the new hot water heater in less than 3 hours. If there is a next time, Mr. Rooter will be the first call.

The customer service was great. They showed up when they said they would. The tech/plumber was friendly, professional and knowledgeable. The problem was fixed in one visit and it didn't take long considering it was a main line break.

Great Company. Have very nice Techs and very professional. Home staff is just great- very informative and very nice. Company is a 5 out of 5. We will recommend 👌 them anytime. Took care of problem and explained the in outs of the job. Great people- customer service is off the charts. Jim

We have been loyal costumers for 4 years so this review is quite disappointing. Mr. Rooter came to my house to address two fixes. The plumber looked at both problems then proceeded to be in and out of my house for over an hour (still not sure why)—each team making my dogs bark and waking my newborn. Finally, he lets me know that I could spend $600 to maybe fix 1 problem or $1100 to definitely fix it. Then the other fix (just trying to change the faucet as mine has hard water damage) would cost $575. However— if I did the more expensive $1100 repair the sink would be $475. I consulted with 2 people regarding cost as I felt these quotes were quite high. $600 to maybe fix something?! I requested a breakdown of cost to better understand why it would be so expensive. Basically it was explained to me that it was for labor and parts (which after getting a second opinion the cost was astronomical). I told the plumber I wasn’t ready to commit to a fix but that I would call back if I decided to do it. He assured me the $198 diagnostic fee would go towards repairs. I’m standing outside waiting to pay for 15 minutes and finally the plumber returns but this time with his supervisor on the phone. The supervisor was extremely disrespectful to me stating that I wasted their time and that I would not get the $198 towards repair unless I committed to the fix that day. He also said “I don’t get what’s so difficult for you to understand about the total cost” in a very condescending way. All of the conversation was uncalled for—accusing me of wasting their time when 2 hours of my time I spent trying to track down the plumber and keep him away from my dogs and newborn. My time was wasted! I have never felt so undervalued as a customer in my life. Such a disappointment! However, the receptionist is always kind she deserves a raise!!

We were very fortunate that we called Mr. Rooter plumbing service because they responded promptly. I was able to get a main waterline rupture fixed in one day and the cost was reasonable and competitive. Their work product was excellent and solved a bad situation very timely.

Absolutely incredible company, ran by even more incredible people. I cannot say enough amazing things about Mr. Rooter Plumbing. The quality from start to finish - customer service to work completed - is above and beyond exceptional. I have been using this company since they came to Tallahassee, well over a decade ago and will continue to recommend to anyone who needs a plumbing company! Wonderful!! 5/5 ☆

The team at Mr. Rooter saved me from a local competitors bad work. They were transparent and communicated effectively. I was so pleased with their work; I called them back to trim out all of our bathrooms. Not only did they care about doing a good job, but they also cared about the aesthetics as well. I would absolutely recommend them for your plumbing needs. Thank you, Holly and Team!

It’s always a wonderful experience with the staff of Mr. Rooter Plumbing. Between both visits since 2022, they’re here in less than 9 hours to be of assistance. Considering the recent inclement weather we had (for this second visit), that was more than generous. Each time, the issue was resolved the same day. Holly was very patient and kind. She got me scheduled with ease and Keil was prompt the next morning to take care of my hot water heater. He was very pleasant and gave me preventative maintenance tips. Great family-owned business and their hearts go into what they do for others. I highly recommend this company!!