Coastal Plumbing & Mechanical Service

DO NOT USE COASTAL PLUMBING! We had a confirmed appointment for Tuesday at 9:00 AM. When we called at 8:00 AM to confirm, we were told they had made a mistake and scheduled it for Wednesday at 9:00 AM instead. On Wednesday, the plumber showed up an hour late at 10:00 AM, claiming he had to park 30 minutes away. However, when I called the security gate, they assured me that there were plenty of available parking spots for contractors—so that was clearly not true. Because he parked so far away, he had to walk back and forth to his truck multiple times, wasting a huge amount of time. He told me that Jacklyn (from their office) was supposed to ask me for a video of the issue beforehand, so they could bring the right tools and avoid this, but she never did. When I called the next morning to voice my concerns, Jacklyn was extremely rude, constantly interrupted me, and claimed that all phone conversations were recorded and that she had listened back to them. This is illegal, as customers must be informed they are being recorded. Later, we found out Jacklyn had lied to us because Emilee, the office manager, admitted that they no longer record phone calls. On top of all this, we were significantly overcharged due to the wasted time from unnecessary back-and-forth trips. To be fair, the plumber did an excellent job, but we will NEVER use this company again because of the dishonest and disrespectful customer service provided by Jacklyn. So do yourself a favour, save your time, money, and sanity—NEVER USE THIS COMPANY!

Coastal have 2 plumber/ Mechanical guys that are great at what they do. Romaine and Joan. They are the guys you need when you any plumbing work done, especially in a emergency. They have the knowledge and skills to get all your plumbing and mechanical needs done. I rely on these guys. You can't find a batter company then Coastal to get the job done.

We've hired Coastal for two major jobs which where emergencies for our building. we were so lucky that we got assigned Joan Taveras and Carlos Vasquez. they were not only professional but always willing to work diligently to ensure the water was back on in a timely fashion for resident. Coastal, thank you for sending these two excellent team members.

Very professional, timely, and clean service! The interaction and going the extra mile were additional services provided by Joan. We appreciate it very much!

Coastal Plumbing is a clutch performer in the plumbing industry. We always get quick customer service, efficient repairs, that will not strain your budget. I highly recommend Coastal Plumbing

Admiralty Towers I want to thank you for your services and sending a plumber that know his trade and understanding of the job. Mr. Israel Umana. His is an outstanding person and took care of our situation and help. Thank you.

Had several plumbing issues recently and used the services of a couple of different company’s. All of which were satisfactory. For my latest plumbing issue I chose to go with Coastal Plumbing based on a recommendation and was very happy that I did. Coastal Plumbing was excellent in every way. From the immediate response to my issue to the actual repair service at a very competitive price. The professional plumber Victor who did the repair was phenomenal from his customer service skills to his to his skills in doing the repair. Coastal Plumbing will certainly be my go to Company for any future plumbing jobs. Thank you Victor!!

Douglas was right on time, very friendly and professional. He was considerate enough to put boot covers on and used drop cloths to be as clean as possible on our floors. The work was completed efficiently and he coordinated the water shut off with our building maintenance team. Shutting off the water supply affected several of my neighbors in the building and I was happy that it was turned back on as quickly as possible thanks to Douglas. I would recommend Coastal and will continue to use their services in the future.