Busto Plumbing Services Inc
Review Summary
- Positive:
- Good response time and quality work.
- Excellent, efficient, professional plumbers with good communication.
- Better pricing than competitors.
- Reliable, dependable service for homeowners, property managers, and landlords.
- Good customer service from the front office.
- Technicians diagnose issues quickly and provide effective solutions.
- Helpful and proactive plumbers.
- Clean worksites.
- Negative:
- One negative experience:
- Late arrival.
- Inability to diagnose or fix the initial problem.
- Needed to go to the store for supplies.
- Unclear invoice and lack of follow-up from the service manager.
- Plumber smelled of cigarettes.
- Another negative experience:
- Delayed service call.
- Inconsistent communication.
- Attempt to avoid a service call by phone diagnosis.
- Questioning the customer's plumbing knowledge.
- One negative experience:
- Other:
- Tankless water heater installation received positive feedback.
- Specific employees mentioned positively (Angela, Tony, Sergio, Corey, Julio).
Reviews
View All on Google3.8
(16 reviews)
Elizabeth Krupa
Fantastic response time and quality work! The plumber that they sent out was excellent, efficient, professional, and communication was on point! Busto Plumbing gave me a better price than the 2 previous plumbers I had come out to give me an estimate. Highly recommended for any plumbing needs.
Darren Wilson
As a homeowner, property manager and commercial real estate investor, I have relied on Busto Plumbing to service our properties for years. They are a locally owned, family oriented company that cares deeply for their customers, employees and partners. In a world where everything is becoming more expensive, Busto continues to provide good, timely, affordable service. They have always worked to resolve my plumbing problems as quickly as possible, and I recommend them regularly as I am confident they will take good care of the customer.
Richard Wilkes
Excellent customer service. When dealing with their front office they were polite with timely follow up. Most importantly, Julio, the technician, immediately recognized/diagnosed an issue (that other plumbers had missed) and provided a quick and effective solution.
Vincent Pawlowski
As a landlord with several residential units, I have found Busto to be reliable and dependable each time I need them. Billing is never an issue; nor, is the quality of their work or the fees they charge. I am certainly glad that I found them.
Christopher Keller
Busto Plumbing is a Bust... The main reason I had them come out last week was due to a smell coming from the master sink faucet and shower. I also had little things I wanted them to do since they were coming out; change shower handle, snake guest bath sink and shower drain and fix noise coming from guest toilet. First, they were supposed to be at my home between 8-10 am, they showed up around 10:30 due to traffic. Once he got here, he could not figure out where or why the smell was occurring and said for me to just pour bleach down each drain to see if that would work... He then tested the water flow in the guest bathroom and said indicated it was draining fine and he could make it any better. (I poured drain-O down after he left and it made it somewhat better...) He said he could fix the handle to the shower and the noise coming from the toilet but he would have to go to the store as he did not have any of those supplies on hand. This added another hour. He eventually put on the new handle and fixed the noise at a cost of $251.00. They still haven't provided us with a detailed invoice of their service. I have left two messages for the Service Manager, Robert, to call me back and have yet to receive a return call. Lastly, the plumber smelled of cigarette smoke, to the point when he left the bathroom, it smelled like him. Don't waste your time or money using this company.
Cameron Dilley