Case Plumbing & Sewer
Review Summary
Case Plumbing & Sewer: One review criticizes the company for a high quote ($500) for a minor repair, considering it overpriced and the $90 service fee unfair.
Joe Cool: Multiple reviews praise Javier for his thoroughness, knowledge, professionalism, and excellent communication. He is described as helpful, kind, and not pushy. Customers appreciate his detailed explanations and recommend him highly.
Reviews
View All on Google4.8
(255 reviews)
Geoffrey Zureikat
I never write bad reviews or say anything negative about anyone, but my experience was so bad that I would be doing everyone a disservice if I didn’t mention it. I had a very minor leak in a valve under my sink. The rep came out and was very nice but said it would be $500 to replace the valve. As someone in the real estate profession I know that price is grossly above market and the fact that they charge $90 to come out and give a ridiculous quote doesn’t feel right. I would only call this company if you like wasting money or really enjoy overpaying
Eternally Thankful
Roughly two years ago, Joe Cool installed a Daiken unit and replaced old air ducts at our residence. We opted to pay a monthly fee that covers a system check every 6 months. Joe Cool has never sent a rep we didn’t like but there is one in particular that we think very highly of, Javier. He is always thorough and has kept our unit in top notch condition. Joe Cool offers many add-on features which Javier shares with us, including how each may benefit us. What we have come to appreciate however, is that Javier never comes across as a salesman. He treat us with respect and truly cares that we are satisfied with products and/or services provided. I hope the management team at Joe Cool recognizes what a valuable employee they have. If he were under my employ, a raise would be in order! 😉
J G
You should do whatever you can to keep Javier and maybe get him to train others or apprentices you bring on the team. He explained the issues and the solutions in detail - in words I can understand. He was extremely knowledgeable and very courteous. I will always be asking for him when I need work from Joe Cool. Thanks!
brittany anello
Joey took the time to really explain everything in full detail and educated my husband and I on the full process. He was very professional and extremely knowledgeable. The installation manager was very attentive to his crew and the crew did such a fantastic job! It was a great experience. The whole entire team was fabulous!! I highly recommend this company!! They exceeded our expectations!!!
Maddie Micheau
Javier with Joe Cool was extremely helpful, professional, and kind. He was thorough and took the time to explain what was going on with my AC. I appreciate the time he spent working on my unit to get it back up and running again.
Marge Lawless
Javier was very helpful and examined our a/c system and explained options to help us prevent a mold problem when it gets warmer over the summer. Once we get the quote we will discuss. He was polite and knowledgeable and patient with all of our questions.
Steph Roy
Javier came today to diagnose the issues with our AC system. He was very thorough and took the time to explain what work was needed and why. I'll be recommending this company to family and friends.
Eileen E.
Javier, performed good service. He is a honest and diligent tech. He went step by step explaining the best way to keep the AC operating efficiently. Thank you for servicing my unit !