Charles Hero Plumbing Inc

Needed a new water heater. Neighbor recommend Charles Hero Plumbing. Called and spoke with Linda at their office. She couldn't be nicer. Kent the owner got on the phone to guide me through determining what type of water heater was best. He even offered to and did come out to the home to see what I had and make sure what we planned on installing would fit in the space. I also asked him to take a look at some problem faucets in the home which he did without hesitation or charge (some companies charge a diagnostic fee). This all took place on Monday. It is now Friday and my new water heater is installed, permits were pulled and closed out and I am back up and running. The entire process couldn't have been easier. Two staff plumbers plus Kent the owner all showed up to do the job. They were in and out in 1:30 minutes and left the place spotless. To top if off they were the cheapest ($912.30 installed for a 50 gallon tall electric water heater). So to sum it up, they were the cheapest yet provided the best customer service and were extremely efficient from start to finish. They are long-time local plumbing company, not a sales company that does plumbing services which seems to be the new business model. They charge by the hour on most work not by the job so you don't get overcharged for simple repairs like faucets and toilets. After vetting out four other plumbers (think pink, red, gray, and a big orange box store), I am happy to say that I have found a go to plumber going forward in Charles Hero plumbing. Thanks for the excellent work and old school customer service.

Doing a renovation of my 900 sq ft apartment. called Charles hero/Sample plumbing. they failed to show up the first day to assess. on the 2nd day Gary the plumber was questioning me that this was a big job...and told me it was gonna cost me a lot of money. As if I were not able to afford the service. Mind you it's is a renovation of apartment and I wanted to move the kitchen sink a bit to the right. replace valves to washer dry hook-up and assure shower plumbing will not leak. He seemed as if he did not want to do the work/job. he said he would get back with me after he left. no calls back after 3 days...so I called the office and said I agreed and requested a day for the work to be done.....another 3 days past. and no scheduling for the work to be done...I called again and followed the directions for a date on there website. and still I am not assigned a date... I called the office again and the woman said she would have gary call me... and yet no call. I choose to call another business and the work was completed in one day....

Second house they have helped me with. Great work at the right price. They take the time to figure out not only what needs fixing but what the cause is and fixing that.

Highly recommend Charles Hero Plumbing! Super responsive, extremely fair pricing and did a great job.

The best! Fair prices, quality work, fast responses and extremely friendly service.

The great place never had no problems to pick up supplies great customer service

I was standing outside talking about the problem with my neighbor they pulled up 10 min after I called them!!!

Great service, thank you for all your help!