McNatt Plumbing Company Inc.
Review Summary
- Positive: Matt provided excellent service, resolving a toilet clog, explaining the issue, and cleaning up. Kyle also provided excellent service, quickly diagnosing and fixing plumbing issues. Another reviewer had a broken hose bib repaired quickly and efficiently.
- Negative: Multiple complaints about unsafe driving behavior from company vehicles, including speeding, cutting off other drivers, and broken mirrors. Poor customer service experiences, including a curt receptionist, missed appointment windows, and a lack of follow-up on quotes and invoices. One customer received a forged invoice and was left with a leak. A technician (Alfonzo) was rude and confrontational.
Reviews
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(69 reviews)
Kevin Arcese
Matt, the tech who came, was awesome! We had a terrible toilet clog – I'd already removed the toilet and snaked it, and even my father-in-law tried chemicals. Matt snaked it, helped put the toilet back, cleaned up, and even left the bathroom cleaner than he found it! He also explained the calcium buildup from Florida's hard water was the problem – huge chunks were coming out! Thanks, guys – the toilet flushes great now, and I learned a lot about how to better maintain my toilet
Joe Earnest
September 15, 2024
Seeing some of the other reviews on here, maybe you need to start focusing on driver safety. Truck No 115 was riding in the left lane blocking traffic for miles then when his exit came up (my same exit) they crossed 3 lanes of traffic to push into the exit lane, cutting me off in the process (as I was already in the proper lane). Aside from the fact that Florida law dictates that you use the left lane for passing, maybe we need to explain to this person that they need to share the road with others.
Jacquelyn L
May 9, 2023