Palette Plumbing
Review Summary
- Positive Experiences: Customers praise the professionalism, knowledge, and helpfulness of technicians, particularly Billy, Raheem, and Kevin. They are described as informative, courteous, and respectful of homes.
- Services Performed: Successful installations of home filters, sewer line replacements, hot water tanks, and various plumbing repairs.
- Customer Service: The company, including Jackie and Brandy, is lauded for being responsive, friendly, and accommodating.
- Communication: Technicians are praised for clear communication, timely arrivals, and keeping customers informed.
- Problem Solving: The team is effective at resolving complex issues, including those that other companies failed to fix.
- Areas for Improvement: One review mentions a desire for better wall patching after a repair.
- Overall Recommendation: Customers highly recommend Palette Plumbing, with many expressing a willingness to use them again and recommend them to others.
Reviews
View All on Google4.9
(293 reviews)
DaniJo PurpleNebula
September 12, 2024
JJ/J does a good job. They did two jobs for us fixing our shower system and the plumbing for our kitchen sink. They take their time in doing their work and I appreciate them giving us a discount. The only thing is that I wish they patched out wall back up but they had another job to get to.
Ruben Nazario
Billy did a great job installing a home filter. He was very knowledgeable, professional, and helpful; he found ways to optimize my water pressure and provided great suggestions and options for me. The installation looks good, and the filter works great! Quick installation and good customer service from Billy and the sales rep Chris.
Dario Reid Sr.
I want to say how great Jackie and her staff are! They are super responsive and friendly. People oriented is what I think of when interacting with her. Mr. Billy came out and is SUPER KNOWLEDGEABLE and customer service is top tier. Thank you you both so much. Me and my wife Shayla appreciate you all so much in our time of need! God Bless
thomas andrews
June 19, 2024
Thank you Billy Ochoa!! I continue telling my friends and family how awesome you are. You made this fun for me, perfect job. Timely, organized, and great communication. Plumbing experience that was effortless on my end. A dream come true! Full sewer line replacement, all crawl space plumbing, hot water tank, smart valve to protect my home from leaks or floods, and more! They also were able to navigate my request to protect my hundred year old oak tree (planted when the house was built)!! 🙏
Charles Freeman
Where can I start, the initial call setting up the appointment was seamless and flexible. They worked with my hectic schedule and came out as soon as available. The plumbers Billy and Kevin were awesome! Very informative, courteous and professional! They should give a class on professionalism. They also respected my home by being clean and tidy. They answered questions and gave their professional opinion about other minor issues related to plumbing. Brandy, the technician I spoke to on the phone was extremely courteous and accommodating. She was able to help me pick the best option for my plumbing issue and price range. The entire team was patient with my questions and extremely knowledgeable. You pay for what you get, in this case their professionalism exceeded the price! Worth it! Will recommend! Thanks team!
Lauren Friedman
Raheem was one of the best technicians I have ever worked with. Our tub started leaking through the ceiling and the first company we tried somehow made it worse? I’m glad we had Raheem come in afterwards. He always let me know he was on his way, usually on time or early. He was clear communicating about what he was doing and even when we ran into parts issues, made sure the situation was fixed quickly and did a fantastic job on our tub fix and reinstall. We will definitely use this team again if we have any plumbing issues!
Joseph Felix
Billy, Jackie and Drew were very responsive to feedback that was given after there were a few miscommunications after our installation. They responded in a timely manner and corrected everything! They also took away a bunch of cardboard boxes from our garage as a bonus!
Shana Magruder
Billy was amazing and solved my plumbing issues when two other companies failed. He was honest, respectful and took his time. I highly recommend Peach Plumbing!!!