Alexander Plumbing Company, LLC
Review Summary
- Positive: Professional, great service, quick response, thorough work (including slab/wallboard repair), courteous, clean work, bill matched quote, efficient water heater replacement, reliable plumber (Brandon Hicks).
- Negative: Missed appointments (multiple instances), unreliable, inconsiderate of client's time, overcharged, didn't complete job, poor communication (no call backs).
Reviews
View All on Google3.9
(16 reviews)
Chuck Riley
Very Professional Company. Always a great job and great service. Responds very quickly!
Anne Gemes
Plumbing repair that included removing portion of slab and wallboard. Ryan arrived, an estimate was provided by office, he immediately began work, worked all day yesterday and returned this morning to replace concrete. He left no mess behind, cleaned everything including sweeping out garage. He was courteous, answered all our questions and we felt perfectly comfortable having him in our home. The bill was exactly the price quoted.
Trish James
I called and set up an appointment for them to come out. They scheduled for the next day (5/1/18) and said it would be a morning appointment. I waited all day - they never showed and never called. Based on this experience I would have to say they are not dependable and are inconsiderate of their clients' time.
Ronny Bodine
A water pipe had burst under the slab of my home. I called a half dozen plumbers. all of whom never answered their phones, did not return phone messages or their mailboxes were full. Alexander Plumbing answered and sent out a plumber, Brandon Hicks. He diagnosed the problem and the next day arrived at 8.45AM to start. By the time he finished at 3.30PM, he had drilled through the slab in our bathroom, dug several feet down, located the break, replaced the broken pipe, filled in the hole with sand, and sealed everything with concrete. With the exception of the foot wide concrete patch, there was no evidence of anything amiss. Alexander Plumbing and Brandon Hicks are my go-to guys for any future plumbing work I may need. Five stars and 2 thumbs up.
Amanda Larson
My water heater died on a Monday and they had a new one installed and running by Wednesday. Thanks Alexander Plumbing!
Sarah M
Set up an appointment for noon then suddenly it changed to noon to five. Nobody ever showed up or called!
Jessica w
They charged my card more the quoted..for a total of $250 and didn't even complete the job..and now won't answer or call back.
Daniel Mcclain
Left three voicemails over a 10 day period, never got a call back.