Watson Plumbing & Associates LLC
Review Summary
- Positive: Professional, kind, and highly recommended. Provides quick, efficient, and cost-effective service. Good customer service, punctual, and keeps appointments. Able to handle emergency repairs.
- Negative: Poor communication, missed appointments, and billing issues. Unprofessional receptionist. Inconsistent service quality.
Reviews
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(53 reviews)
Chalana Pruitt
I can not thank you enough for your service., so very professional and kind. I will recommend you to anyone that needs services. You all are the very best. Again, thank you
Nate Martin
I had a clog in the sewer line coming from my kitchen sink. I called a big name plumbing company and was quoted $1100. I called Watson and they were able to come out a day before they thought they could originally get to it and called me to let me know they were headed my way. The price they gave me was less than half of the estimate I was given by the original plumbing company I had come out. Watson was done in less than an hour and cleaned up behind themselves. My sink is now draining great and Iām so thankful we could save the money we did by using Watson. I am a remodeler by trade and I would recommend Watson to any of my customers!
Wanda Davis
I have nothing but praise for Watson Plumbing. I had contacted several other plumbers to give me an estimate on my gas line repairs and Watson was the only company that kept their word and showed up. They were prompt in giving the estimate and even more than that they came right away when I said I wanted them to complete the repairs for me. They were professional, punctual, efficient and have great people skills. Kim in the office is a sweetheart. I will happily recommend Watson Plumbing to anyone in need of their services. Thank you so much.....good customer service is so rare these days.
Amanda Chase
I called Watson Plumbing and asked that they send somebody out to give me a quote for repair of a what appeared to be a plumbing leak coming through my ceiling. I was told that I would not be charged for them to come out and give me a quote. I am a landlord and the leak was located at one of my properties. For this reason, I asked that they call me and let me know what the problem is. They did not call me at all on the day that they went to my house. I called them the next day and was told that somebody would call me back. I never received a call back so I contacted a different plumbing company who came out to the house and fixed a leaking pipe. About a month later, Watson Plumbing sent me a bill for $130 with the description 'caulked a tub spout.' I did not authorize the repair thus I do not think that I am liable to pay for the repair. I can caulk my own tub spouts and would certainly never pay a plumber to do this.
Elizabeth Keim Harper
I needed them to come look at my leaking water heater. The receptionist was brusque and seemed to want to get off the line really quickly. After I pressed her, she grudgingly gave me a window of time on January 29 when the plumber would arrive, but they never came. It would have been more professional to just tell me they were too busy to come out. Still haven't heard from them...it's March!
Stranger Oz
May 24, 2018
Watson Plumbing were the only plumbers that we're able and prepared to come out on the day to repair a water mains, which directly affected our 34 managed office suites. Same day service, same day repairs - couldn't ask for more. I would thoroughly recommend their services and would have no hesitation in using them again for our commercial servicing, as well as our own home - Thank you to Mr. Watson! (Largest storage & Office complex in the south east region)
Chrissy ru3